Coordinador de Experiencia del Cliente Bilingüe - Hybrid

Placements24; Puebla de Zaragoza; Híbrido; MXN 270.000 - 450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid vacation

Professional development

Descripción de la vacante

Placements24 is seeking a Coordinador de Experiencia del Cliente Bilingüe in Puebla, Mexico. The role focuses on overseeing and improving all client interactions to ensure a seamless experience across channels. Fluency in Spanish and English is required, with hybrid work in Puebla.

The ideal candidate will have strong communication, problem-solving, and organizational skills, plus CRM proficiency and leadership experience to drive loyalty and retention.

Formación

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in customer service management or client relations.
• Fluent in Spanish and English with strong communication skills.
• Proven leadership and team management capabilities.

Responsabilidades

• Develop and implement strategies to enhance customer experience and satisfaction.
• Coordinate customer service operations for efficient service delivery.
• Train staff on best practices for client interactions and problem resolution.
• Monitor feedback channels and address concerns proactively.
• Analyze data to identify trends and improvement opportunities.
• Collaborate with marketing and sales to align customer journey messaging.
• Handle escalated complaints with professionalism and diplomacy.
• Develop and maintain customer service policies and procedures.
• Report on CX metrics to senior management.

Conocimientos

Bilingual Spanish/English

CRM software

Leadership

Problem-solving

Communication

Educación

Bachelor's degree in Business Administration/Marketing/Communications

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a Coordinador de Experiencia del Cliente Bilingüe in Puebla, Mexico. The role focuses on overseeing and improving all client interactions to ensure a seamless experience across channels. Fluency in Spanish and English is required, with hybrid work in Puebla.

The ideal candidate will have strong communication, problem-solving, and organizational skills, plus CRM proficiency and leadership experience to drive loyalty and retention.