Especialista en Experiencia del Cliente Remoto (Retail)*

Placements24; Mexicali; Hybrid; MXN 260,000 - 380,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and bonuses

Career growth opportunities

Access to modern remote work tools

Job summary

Placements24 is hiring a Remote Customer Experience Specialist to manage customer inquiries across phone, email, chat, and social platforms from a home office in Mexico. The role emphasizes empathetic service, accurate information, and brand-focused interactions to foster lasting customer relationships.

The ideal candidate will be fluent in Spanish, have CRM experience, and thrive in a fast-paced, distributed team environment while maintaining high-quality service and timely responses.

Qualifications

• Proven experience in a customer service or support role, preferably remote.
• Excellent verbal and written communication in Spanish.
• Strong problem-solving abilities and a knack for finding creative solutions.
• Proficiency with CRM software and other support tools.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely, professional manner.
• Provide comprehensive support regarding products, orders, returns, and policies.
• Troubleshoot and resolve customer issues, escalate complex cases when needed.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for improvements.
• Engage with customers to gather feedback and ensure satisfaction.
• Assist customers with online purchases and product details.

Skills

Remote customer service

Spanish communication

CRM proficiency

Multitasking

Tools

CRM software

Job description

About the Role

Our client is embarking on an exciting journey to redefine customer engagement within the retail industry and is seeking a dedicated and empathetic Remote Customer Experience Specialist to join their expanding team. This fully remote position offers a unique opportunity to be at the forefront of innovative customer service strategies, working from the comfort of your own home. You will play a pivotal role in ensuring every customer interaction, whether through digital channels or phone, is positive, efficient, and reflects our client's commitment to excellence. This role is perfect for individuals who possess outstanding communication skills, a problem-solving mindset, and a passion for delivering exceptional service in a virtual setting. Join us and contribute to building strong, lasting relationships with our valued customers from anywhere in Mexico.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media platforms in a timely and professional manner.
• Provide comprehensive support regarding products, services, orders, returns, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating complex cases to appropriate departments when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback to management for process improvements.
• Proactively engage with customers to gather feedback and ensure satisfaction.
• Assist customers with online purchases, navigation of the website, and understanding product details.
• Contribute to building a positive brand image through every interaction.
• Stay informed about product updates, promotions, and company news to provide accurate information.
• Collaborate with internal teams to ensure a seamless customer journey.

Requirements

• Proven experience in a customer service or customer support role, preferably in a remote capacity.
• Excellent verbal and written communication skills in Spanish.
• Strong problem-solving abilities and a knack for finding creative solutions.
• Proficiency with customer relationship management (CRM) software and other support tools.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment.
• A dedicated home office setup with a stable high-speed internet connection.
• High level of empathy, patience, and a customer-centric approach.
• Experience in the retail sector is a significant advantage.
• Ability to work independently and as part of a distributed team.
• Must be reliable, punctual, and possess a strong work ethic.

Benefits

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary and potential for performance-based bonuses.
• Opportunities for career growth and professional development in a customer-focused field.
• Access to modern remote work tools and technologies.
• Contribution to a company that values innovation and customer satisfaction.
• Regular virtual team-building activities.
• All necessary equipment provided for remote work.