Bilingual Customer Support Specialist

Damco Spain SL; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Call Center Representative to deliver world-class customer service for last-mile delivery issues. The role involves handling inbound and outbound calls, coordinating with delivery teams, stores, and warehouses to resolve problems in a collaborative environment.

Requirements include a high school diploma (Bachelor’s preferred), 2+ years in a contact center, and strong MS Office skills. This site-based position may require weekend and holiday shifts in the Mexico City area.

Formación

• Requires strong communication and customer-facing skills.
• Experience in call centers or last-mile delivery support is preferred.
• Proficiency with MS Office tools is essential.

Responsabilidades

• Provide world-class customer experience via inbound and outbound calls.
• Coordinate communication between customers, delivery teams, stores and warehouses.
• Handle Proof of Delivery Tracking, chat, email or case assignments.
• Demonstrate Maersk Core Values and Customer Focus.

Conocimientos

MS Office proficiency

Excel

Word

Outlook

Educación

High School Diploma

Bachelor's degree

Descripción del empleo

Maersk is seeking a Call Center Representative to deliver world-class customer service for last-mile delivery issues. The role involves handling inbound and outbound calls, coordinating with delivery teams, stores, and warehouses to resolve problems in a collaborative environment.

Requirements include a high school diploma (Bachelor’s preferred), 2+ years in a contact center, and strong MS Office skills. This site-based position may require weekend and holiday shifts in the Mexico City area.