Enterprise POS Onboarding Lead

SpotOn; Ciudad de México; Híbrido; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

SpotOn is seeking a Client Onboarding Specialist to own the onboarding journey for enterprise and mid-market clients across multiple locations. You will guide engagements from initial contact to activation, ensuring configuration, integration, and optimization of the POS system for client operations.

You will manage timelines, collaborate with internal teams, and maintain high-quality SOP-compliant processes while tracking KPIs like time-to-install and CSAT.

Formación

• Deep expertise in restaurant technology, POS platforms, and best practices.
• Exceptional executive communication to engage senior stakeholders.
• Advanced proficiency in virtual training, remote onboarding, and implementation.
• Experience leading cross-functional initiatives in fast-paced environments.

Responsabilidades

• Lead onboarding consultations with key decision-makers and define success metrics.
• Serve as primary contact for executive stakeholders and ensure proactive communication.
• Identify and mitigate roadblocks, coordinating with internal teams to maintain momentum.
• Collaborate with Success, Support, Engineering, and Implementation teams for integrations.

Conocimientos

Restaurant technology

Executive communication

Virtual training

Cross-functional leadership

Educación

Bachelor’s degree in Hospitality Management or Business Administration

Herramientas

Salesforce

Asana

Descripción del empleo

SpotOn is seeking a Client Onboarding Specialist to own the onboarding journey for enterprise and mid-market clients across multiple locations. You will guide engagements from initial contact to activation, ensuring configuration, integration, and optimization of the POS system for client operations.

You will manage timelines, collaborate with internal teams, and maintain high-quality SOP-compliant processes while tracking KPIs like time-to-install and CSAT.