Remote Pro Onboarding & Adoption Specialist

Neura Market; México; A distancia; MXN 431.000 - 483.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Flexible time off

Culture of innovation

Descripción de la vacante

Housecall Pro is seeking a Specialist, Onboarding to ensure a seamless onboarding experience for our Pros and to guide early adoption of our platform. You’ll own the onboarding journey, activate accounts, answer questions, and partner with Sales, Marketing, Engineering, and Support to deliver value.

You will be the primary point of contact during the critical post-enrollment window, helping Pros realize value quickly with empathy, problem solving, and clear communication.

Formación

• 1-3+ years experience in full-time customer success, implementation or sales.
• Bachelor's degree or equivalent experience in a related field.
• Proven success in developing relationships with new customers and exceeding success metrics.
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST.
• Advanced English proficiency.

Responsabilidades

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value.
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding.
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption.
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support).
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth.
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach.
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience.
• Manage details, timelines, and action to drive efficiency.
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis.
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery.
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions.

Conocimientos

Customer success

Relationship building

Communication

English proficiency

Problem solving

Time management

Educación

Bachelor's degree or equivalent experience in related field

Descripción del empleo

Housecall Pro is seeking a Specialist, Onboarding to ensure a seamless onboarding experience for our Pros and to guide early adoption of our platform. You’ll own the onboarding journey, activate accounts, answer questions, and partner with Sales, Marketing, Engineering, and Support to deliver value.

You will be the primary point of contact during the critical post-enrollment window, helping Pros realize value quickly with empathy, problem solving, and clear communication.