Menu Design & POS Optimization Lead

SpotOn; Estado de México; Presencial; MXN 212.000 - 286.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food vouchers

Dental Insurance

Life Insurance

Gym membership

Career development

Descripción de la vacante

SpotOn is seeking a Menu Design & Development Specialist to optimize restaurant POS configurations and lead complex menu builds. You will consult with clients, design backend updates, and ensure seamless integration across platforms while maintaining data integrity.

You’ll collaborate with Sales, Product, and Support teams, mentor junior specialists, and drive process improvements with SOPs and SLAs. Fluency in English and Spanish is a plus.

Formación

• Experience in client-facing consultation and technical implementation roles.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Multilingual ability is a plus, English and Spanish preferred.

Responsabilidades

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.

Conocimientos

Client-facing consultations

Cross-functional collaboration

Analytical problem solving

Multilingual: English/Spanish

Herramientas

POS software systems

System integrations

SaaS fintech

Descripción del empleo

SpotOn is seeking a Menu Design & Development Specialist to optimize restaurant POS configurations and lead complex menu builds. You will consult with clients, design backend updates, and ensure seamless integration across platforms while maintaining data integrity.

You’ll collaborate with Sales, Product, and Support teams, mentor junior specialists, and drive process improvements with SOPs and SLAs. Fluency in English and Spanish is a plus.