Menu Design & POS Optimization Specialist

SpotOn; Ciudad de México; Presencial; MXN 226.000 - 271.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base Salary MXN

Food Vouchers

Comprehensive Benefits

Total Pass

Career Development

Descripción de la vacante

SpotOn in Mexico City is seeking a Menu Design & Development Specialist to lead configuration, optimization, and enhancement of SpotOn’s Restaurant POS systems. You will consult with clients, oversee complex menu builds, and ensure seamless integration across platforms, partnering with Sales, Product, and Support to improve client operations and drive efficiency throughout the lifecycle.

The role requires strong analytical and communication skills, experience with POS systems, and a background

Formación

• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Exceptional written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture.
• Background in the restaurant or hospitality industry strongly preferred.
• 2–3 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• Fluent in English and Spanish (written and verbal).
• Additional languages are preferred but not required.

Responsabilidades

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Conocimientos

Microsoft Office

Google Suite

Spreadsheet tools

Analytical skills

Communication skills

Bilingual (English/Spanish)

Herramientas

POS software systems

Third-party integrations

System architecture

Descripción del empleo

SpotOn in Mexico City is seeking a Menu Design & Development Specialist to lead configuration, optimization, and enhancement of SpotOn’s Restaurant POS systems. You will consult with clients, oversee complex menu builds, and ensure seamless integration across platforms, partnering with Sales, Product, and Support to improve client operations and drive efficiency throughout the lifecycle.

The role requires strong analytical and communication skills, experience with POS systems, and a background