Enterprise AI Solutions Account Manager

ElevenLabs; México; Remote; MXN 600,000 - 1,000,000; Full time

Job summary

ElevenLabs is seeking a senior Customer Success / Account Manager to partner with enterprise customers across the LATAM region, delivering hands-on guidance for deploying AI agents on the ElevenLabs platform. You will advise on agent design, flows, integrations, and voice customization to drive adoption and revenue.

This role requires fluency in Portuguese and English, at least 5 years in customer success or account management, experience with APIs and SDKs, and a proven ability to expand

Qualifications

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Brazil
• Fluent in Portuguese and English
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross‑sell opportunities
• Excellent problem‑solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Strong understanding of the LATAM market landscape and cultural nuances
• Self‑motivated and able to work independently in a remote or distributed team environment

Skills

Customer Success

Account Management

Portuguese

English

AI agents

APIs

SDKs

Revenue expansion

Problem solving

Communication

LATAM market

Self-motivation

Job description

ElevenLabs is seeking a senior Customer Success / Account Manager to partner with enterprise customers across the LATAM region, delivering hands-on guidance for deploying AI agents on the ElevenLabs platform. You will advise on agent design, flows, integrations, and voice customization to drive adoption and revenue.

This role requires fluency in Portuguese and English, at least 5 years in customer success or account management, experience with APIs and SDKs, and a proven ability to expand