End User IT Support Engineer (Onsite)

Apex Group Ltd (UK Branch); Ciudad de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Four days in office

Descripción de la vacante

Apex Group Ltd (UK Branch) in Mexico City is seeking an End User Technology Analyst to be the onsite contact for local users, handling desktop, telephone, networking, and business applications, and resolving IT requests promptly.

The role reports to the Head of End User Technology and involves maintaining IT infrastructure, supporting Windows 365, Office 365, and Teams, and collaborating with Group IT to improve services. Four days in the office are required.

Formación

• 3 years’ experience in a computer-related support or IT operational environment.
• Strong knowledge of MS technologies: Intune, Active Directory, Office 365, Windows 365.
• Excellent English written and spoken communication.
• Experience with documentation and improving SOPs and other process documents.
• Good customer focus, and excellent timekeeping is a key requirement of the role.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and capability to work under own initiative.
• Experience with configuring and supporting any version of Windows Desktop (10/11).
• Some basis experience with supporting physical networking is desirable but not essential.

Responsabilidades

• Onsite IT support for the office.
• Maintaining the IT infrastructure of the office.
• Support office technologies and EUC hardware onsite including building and repairing laptops and desktops.
• L2/L3 support to the Service Desk for end user technology issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conference and meeting room solutions.
• Deployment of IT equipment to new starters.
• Collection of IT equipment from leavers.
• Printer support.
• Hands & eyes support for remote teams e.g., network deployment and issue resolution.
• Network cabling and patching in office.
• Office moves and setups.
• IT Asset inventory management.
• Provision, deploy and support phones including Teams for Voice.
• Work with vendors who provide IT solutions in the office.
• Work with local office management on any office technology issues/requirements.
• Working closely with the Group IT.
• Communicate clearly to users in a timely and polite manner and keep the end user informed of progress.
• Highlight and report major IT issues and risks to Service Manager in a timely manner.
• Escalation points for issues and requests for users in the office.
• Research, test and implement new systems to improve efficiencies and satisfy user requests.
• Other duties in support of the Group IT, as assigned by the EUT Manager.

Conocimientos

Customer focus

English communication

Problem solving

Timekeeping

Team collaboration

Listening skills

Herramientas

Intune

Active Directory

Office 365

Windows 365

Teams

Descripción del empleo

Apex Group Ltd (UK Branch) in Mexico City is seeking an End User Technology Analyst to be the onsite contact for local users, handling desktop, telephone, networking, and business applications, and resolving IT requests promptly.

The role reports to the Head of End User Technology and involves maintaining IT infrastructure, supporting Windows 365, Office 365, and Teams, and collaborating with Group IT to improve services. Four days in the office are required.