IT Support Engineer

Kutir Technologies; Azcapotzalco; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Kutir Technologies is seeking a dedicated On‑Site IT Support Engineer (Level 1) to manage daily end‑user IT support, hardware troubleshooting, and local infrastructure at client sites across Mexico.

This full‑time, on‑site role covers common devices, Windows/macOS, Active Directory/M365 onboarding, and basic networking, with escalation to Level 2/3 as needed.

The position uses ITSM ticketing and requires strong customer service, clear communication, and the ability to work standard business hours.

Formación

• 1–3 years of hands-on Desktop Support or Helpdesk Level 1.
• Proficiency in Windows 10/11 and Microsoft 365.
• Basic networking knowledge (TCP/IP, DHCP, DNS, LAN/Wi‑Fi).
• Familiarity with ticketing tools (ServiceNow, Jira, Remedy).
• Strong customer service orientation and clear communication.

Responsabilidades

• Provide first-line on-site technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system (Windows/macOS), and local network connectivity issues.
• Execute User Account Management tasks (Active Directory / Microsoft 365 onboarding, offboarding, access requests).
• Perform hardware deployments, system imaging, data migration, and workstation setup for new hires.
• Manage local IT inventory, IT asset tracking, and return/replacement of defective equipment.
• Document all incidents and service requests in the ITSM ticketing system following established SLAs.
• Escalation management: Coordinate with Level 2/3 engineering teams and external vendors for complex technical issues.

Conocimientos

Customer service

Communication

Problem solving

English proficiency

Educación

Associate’s or Bachelor’s degree in Computer Science or Information Technology

Herramientas

ServiceNow

Jira

Remedy

Descripción del empleo

With over two decades of experience, Kutir partners with forward-thinking companies to build world‑class teams across emerging technologies. We bring deep domain expertise, a sharp eye for innovation, and a trusted network of proven engineers and architects.

We help you accelerate product development, scale innovation, and unlock business value by connecting you with top‑tier professionals.

Whether you're building AI‑first products, scaling cloud infrastructure, or driving digital transformation, Kutir brings the right expertise to help you move faster and smarter — with confidence.

Let’s shape what’s next. Together.

Dedicated IT Support Engineer (Level 1 - On-Site)

Location: On‑site (Multiple locations across Mexico: CDMX, Toluca, Irapuato, San Luis Potosí, Villahermosa, Zapopan, Monterrey, Cuautitlán Izcalli, Cuautlancingo).

Employment Type: Full‑Time / Dedicated On‑Site

Shift: Standard Business Hours (Monday to Friday)

Job Overview

We are looking for a dedicated On‑Site IT Support Engineer (Level 1) to manage daily end‑user IT support, workplace hardware troubleshooting, and local IT infrastructure maintenance at our client’s facility. This is a full‑time, on‑site role responsible for delivering prompt technical assistance and maintaining high operational uptime.

Key Responsibilities

• Provide first‑line on‑site technical support for desktop computers, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system (Windows/macOS), and local network connectivity issues.
• Execute User Account Management tasks (Active Directory / Microsoft 365 onboarding, offboarding, access requests).
• Perform hardware deployments, system imaging, data migration, and workstation setup for new hires.
• Manage local IT inventory, IT asset tracking, and return/replacement of defective equipment.
• Document all incidents and service requests in the ITSM ticketing system following established SLAs.
• Escalation management: Coordinate with Level 2/3 engineering teams and external vendors for complex technical issues.

Qualifications & Requirements

• Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
• Experience: 1–3 years of experience in hands‑on Desktop Support, Helpdesk Level 1, or Field Technical Support.
• Technical Skills:
  • Proficiency in Windows 10/11 and Microsoft 365 environment.
  • Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS, LAN/Wi‑Fi troubleshooting, patch panels).
  • Familiarity with ticketing tools (ServiceNow, Jira, Remedy, or similar).
• Soft Skills: Strong customer service orientation, clear communication skills, and structured problem‑solving ability.
• Language: Professional working proficiency in English (verbal and written) is preferred for internal escalation reporting.