Frontline On-Site IT Support Engineer (Level 1)

Kutir Technologies; Azcapotzalco; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Kutir Technologies is seeking a dedicated On‑Site IT Support Engineer (Level 1) to manage daily end‑user IT support, hardware troubleshooting, and local infrastructure at client sites across Mexico.

This full‑time, on‑site role covers common devices, Windows/macOS, Active Directory/M365 onboarding, and basic networking, with escalation to Level 2/3 as needed.

The position uses ITSM ticketing and requires strong customer service, clear communication, and the ability to work standard business hours.

Formación

• 1–3 years of hands-on Desktop Support or Helpdesk Level 1.
• Proficiency in Windows 10/11 and Microsoft 365.
• Basic networking knowledge (TCP/IP, DHCP, DNS, LAN/Wi‑Fi).
• Familiarity with ticketing tools (ServiceNow, Jira, Remedy).
• Strong customer service orientation and clear communication.

Responsabilidades

• Provide first-line on-site technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system (Windows/macOS), and local network connectivity issues.
• Execute User Account Management tasks (Active Directory / Microsoft 365 onboarding, offboarding, access requests).
• Perform hardware deployments, system imaging, data migration, and workstation setup for new hires.
• Manage local IT inventory, IT asset tracking, and return/replacement of defective equipment.
• Document all incidents and service requests in the ITSM ticketing system following established SLAs.
• Escalation management: Coordinate with Level 2/3 engineering teams and external vendors for complex technical issues.

Conocimientos

Customer service

Communication

Problem solving

English proficiency

Educación

Associate’s or Bachelor’s degree in Computer Science or Information Technology

Herramientas

ServiceNow

Jira

Remedy

Descripción del empleo

Kutir Technologies is seeking a dedicated On‑Site IT Support Engineer (Level 1) to manage daily end‑user IT support, hardware troubleshooting, and local infrastructure at client sites across Mexico.

This full‑time, on‑site role covers common devices, Windows/macOS, Active Directory/M365 onboarding, and basic networking, with escalation to Level 2/3 as needed.

The position uses ITSM ticketing and requires strong customer service, clear communication, and the ability to work standard business hours.