Employee Solutions Analyst - Data & Process Improvement

FedEx; Ciudad de México; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is hiring an Employee Solutions Analyst in Mexico. The role focuses on analyzing data, reporting, and supporting the Contact Center operations to drive efficiency and quality of service.

A bachelor’s degree and at least two years in related analytical fields are required. Responsibilities include daily operational support, system issue handling, reporting, training, and contributing to process improvements and expansion projects within the

Formación

• Bachelor’s degree in business, accounting, finance or related field.
• Minimum 2 years in project management, analysis or reporting.
• Strong analytical, reporting and process-improvement skills.

Responsabilidades

• Provide daily operational support to the Employee Solutions Contact Center with reporting, analysis, and monitoring.
• Identify and implement process improvements and support expansion projects with minimal supervision.

Conocimientos

Influencing skills

Interpersonal skills

Networking skills

Business understanding

Educación

Bachelor’s degree

Descripción del empleo

FedEx Express Latin America and Caribbean Division is hiring an Employee Solutions Analyst in Mexico. The role focuses on analyzing data, reporting, and supporting the Contact Center operations to drive efficiency and quality of service.

A bachelor’s degree and at least two years in related analytical fields are required. Responsibilities include daily operational support, system issue handling, reporting, training, and contributing to process improvements and expansion projects within the