LM538:Employee Solutions Analyst

FedEx; Ciudad de México; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is hiring an Employee Solutions Analyst in Mexico. The role focuses on analyzing data, reporting, and supporting the Contact Center operations to drive efficiency and quality of service.

A bachelor’s degree and at least two years in related analytical fields are required. Responsibilities include daily operational support, system issue handling, reporting, training, and contributing to process improvements and expansion projects within the

Formación

• Bachelor’s degree in business, accounting, finance or related field.
• Minimum 2 years in project management, analysis or reporting.
• Strong analytical, reporting and process-improvement skills.

Responsabilidades

• Provide daily operational support to the Employee Solutions Contact Center with reporting, analysis, and monitoring.
• Identify and implement process improvements and support expansion projects with minimal supervision.

Conocimientos

Influencing skills

Interpersonal skills

Networking skills

Business understanding

Educación

Bachelor’s degree

Descripción del empleo

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC784371 LM538:Employee Solutions Analyst (Open)

LM538:Employee Solutions Analyst

Full time

Torre Diana, Rio Lerma 232, Pisos 13 y 14Colonia CuauhtémocCiudad de Mexico06500 Cuauhtemoc, MEXMexico

Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provides the Employee Solutions Contact Center with daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.
• Identify and execute process improvement efforts and provide support to larger Contact Center expansion projects with little supervision to ensure productivity improvements through the measurement and analysis of operations.
  Perform other duties as assigned.

Minimum Education

• Bachelor’s degree/equivalent in business, accounting, finance or related field.

Minimum Experience

• Two (2) years experience in project management, analysis and reporting, financial planning, business consulting, process improvement or operational analysis required.

Knowledge, Skills, and Abilities

• Influencing & Persuasion Skills
• Interpersonal Skills
• Networking Skills
• Excellent Business understanding

Bulletin validity: from September 17 to 23, 2026