Ejecutivo de Cuentas Estratégicas (Híbrido)

Placements24; Cancún; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonus potential

Health insurance

Descripción de la vacante

Placements24 in Cancún is seeking an Executive for Strategic Accounts to cultivate deep relationships with top clients while balancing remote work with essential in-person engagement in the Cancún area.

The role focuses on understanding client objectives, identifying growth opportunities, and acting as a trusted advisor with senior-level executives. Strong communication and strategic thinking are essential for success in this hybrid setting.

Formación

• Minimum 5 years of experience in key account management, strategic sales, or client relationship management.
• Proven ability to manage complex relationships with senior-level executives.
• Demonstrated success in achieving retention and growth targets within an account portfolio.
• Excellent communication, presentation, and negotiation skills.
• Ability to work in a hybrid model with in-office and client-site responsibilities.

Responsabilidades

• Manage and grow a portfolio of key strategic accounts, serving as the primary point of contact.
• Develop and execute comprehensive account plans aligned with client business goals and company objectives.
• Proactively identify opportunities for upselling and cross-selling our products and services.
• Conduct regular business reviews with clients to assess satisfaction, address concerns, and explore new needs.
• Negotiate contract renewals and expansions, ensuring mutually beneficial agreements.
• Collaborate with internal teams (sales, marketing, support, product) to ensure seamless delivery and client success.
• Stay informed about client industries, market trends, and competitor activities to provide strategic insights.
• Resolve client issues effectively and efficiently, escalating when necessary.
• Host client meetings and presentations, both virtually and in person, in the Cancún area.
• Contribute to the overall strategy for key account management within the organization.

Conocimientos

Account management

Strategic sales

Relationship management

Communication

Negotiation

Business acumen

Educación

Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field

Herramientas

Salesforce

Project management tools

Descripción del empleo

About the Role

Our client is seeking a strategic and client-focused Executive for Strategic Accounts to join their team in the vibrant city of Cancún . This hybrid role requires you to build and nurture deep relationships with our most valuable clients, ensuring their continued success and satisfaction. You will be responsible for understanding their business objectives, identifying opportunities for growth, and acting as a trusted advisor. The ideal candidate possesses exceptional communication and relationship-building skills, a keen business acumen, and a proven track record in managing high-profile accounts. This role blends the benefits of remote work with essential in-person client engagement.

Key Responsibilities

• Manage and grow a portfolio of key strategic accounts, serving as the primary point of contact.
• Develop and execute comprehensive account plans aligned with client business goals and company objectives.
• Proactively identify opportunities for upselling and cross-selling our products and services.
• Conduct regular business reviews with clients to assess satisfaction, address concerns, and explore new needs.
• Negotiate contract renewals and expansions, ensuring mutually beneficial agreements.
• Collaborate with internal teams (sales, marketing, support, product) to ensure seamless delivery and client success.
• Stay informed about client industries, market trends, and competitor activities to provide strategic insights.
• Resolve client issues effectively and efficiently, escalating when necessary.
• Host client meetings and presentations, both virtually and in person, in the Cancún area.
• Contribute to the overall strategy for key account management within the organization.

Requirements

• Minimum 5 years of experience in key account management, strategic sales, or client relationship management, preferably within the tourism or hospitality sector.
• Proven ability to manage complex relationships with senior-level executives.
• Demonstrated success in achieving retention and growth targets within an account portfolio.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and strategic thinking capabilities.
• Proficiency in CRM software (e.g., Salesforce) and project management tools.
• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
• Ability to work effectively in a hybrid model, balancing remote work with in-office and client-site responsibilities.
• Strong problem-solving skills and a client-centric approach.
• Must be based in or willing to commute to Cancún.

Benefits

• Competitive salary and lucrative bonus structure tied to account performance.
• Comprehensive health, dental, and vision insurance.
• Travel allowance for client-related activities.
• Retirement savings plan.
• Opportunities for professional development and industry certifications.
• A dynamic hybrid work environment that fosters collaboration.
• Generous paid time off.