Agente de Atención al Cliente y Ventas

Placements24; Cancún; Hybrid; MXN 179,000 - 246,000; Full time

Job summary

Placements24 in Cancún, Quintana Roo is seeking a dynamic Customer Service and Sales Agent to join our hospitality-focused team. The role combines in-person guest interactions with remote work flexibility, offering a hybrid arrangement in a vibrant tourism hub.

You will handle bookings, inquiries, and issue resolution, while identifying upsell opportunities and promoting services and packages to guests seeking memorable travel experiences.

Qualifications

• Experience in customer service and/or sales in hospitality or tourism.
• Excellent communication and persuasive skills.
• Proficient with booking systems and CRM software.
• Able to multitask in a fast-paced environment.
• Hybrid work model in Cancún, Quintana Roo.

Responsibilities

• Handle customer inquiries regarding bookings, services, and amenities via phone, email, and in-person.
• Process reservations and modifications accurately.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Identify opportunities to upsell or cross-sell services and packages.
• Promote special offers and loyalty programs to customers.
• Maintain detailed customer records and sales data in the CRM system.
• Collaborate with the sales and marketing teams to achieve targets.
• Provide information about local attractions and assist with travel arrangements.
• Contribute to a positive and team-oriented work environment in Cancún, Quintana Roo.

Skills

Customer service

Sales

Communication

CRM software

Booking systems

Multitasking

Education

High school diploma

Certifications (nice to have)

Tools

Booking systems

CRM software

Job description

About the Role

Our client, a dynamic hospitality and tourism provider, is seeking an energetic Customer Service and Sales Agent to join their team in Cancún, Quintana Roo . This dual role requires a motivated individual who can provide exceptional customer service while also identifying and capitalizing on sales opportunities. You will be instrumental in assisting clients with bookings, inquiries, and resolving issues, all while promoting our services and packages. This position offers a Hybrid work arrangement, combining essential in-office collaboration with the flexibility to work remotely. We are looking for a professional who is passionate about the tourism industry and thrives in a client-facing role. Join our vibrant team in beautiful Cancún and contribute to memorable experiences for our guests. Your role is crucial in both retaining existing customers and attracting new ones.

Key Responsibilities

• Handle customer inquiries regarding bookings, services, and amenities via phone, email, and in-person.
• Process reservations and modifications accurately.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Identify opportunities to upsell or cross-sell services and packages.
• Promote special offers and loyalty programs to customers.
• Maintain detailed customer records and sales data in the CRM system.
• Collaborate with the sales and marketing teams to achieve targets.
• Provide information about local attractions and assist with travel arrangements.
• Contribute to a positive and team-oriented work environment in Cancún, Quintana Roo .

Requirements

• Proven experience in customer service and/or sales, preferably in the hospitality or tourism sector.
• Excellent communication, interpersonal, and persuasive skills.
• Strong knowledge of sales techniques and customer service best practices.
• Proficiency in using booking systems and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a passion for helping people and making sales.
• High school diploma required; further education or certifications are a plus.
• Comfortable with a Hybrid work model, balancing office and remote duties in Cancún, Quintana Roo .

Benefits

Our client offers a competitive salary plus commission, comprehensive health benefits, travel discounts, opportunities for career advancement within the tourism sector, and a dynamic Hybrid work environment in Cancún, Quintana Roo .

Join us and be part of an exciting industry.