Ejecutiva De Ventas Hoteles — Cuentas Clave Y Eventos

Hard Rock Hotel Los Cabos; Cancún; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive health, dental, and vis­

Career advancement and leadership dev.

Generous paid time off

Job summary

Hard Rock Hotel Los Cabos is seeking a strategic Key Account Manager to manage and grow its most important client relationships in the Cancún, Quintana Roo region. This role combines on-site meetings with remote work flexibility, focusing on deep partnerships, renewal negotiations, and revenue growth.

The ideal candidate will have a proven track record in key account management, excellent negotiation and presentation skills in Spanish, and a strategic mindset to identify opportunities for mutual

Qualifications

• Proven experience as a Key Account Manager or similar role.
• Excellent communication, negotiation, and presentation skills (Spanish).
• Strong strategic thinking and relationship-building abilities.

Responsibilities

• Develop strategic account plans for key clients to drive revenue growth and retention.
• Serve as primary liaison between clients and internal teams.
• Negotiate renewals, upsells, and SLAs to maximize value.
• Coordinate with sales, support, and product teams to ensure service quality.
• Conduct regular business reviews and monitor account health.

Skills

Key account management

Negotiation

Presentation skills

Communication skills

Spanish language

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Job description

Our client is seeking a strategic and experienced Gerente de Cuentas Clave to manage and grow their most important client relationships in the Cancún, Quintana Roo region. This role operates on a hybrid model, requiring both on-site presence for crucial meetings and relationship building, and remote work flexibility. You will be responsible for developing deep partnerships with key accounts, understanding their evolving needs, and ensuring they receive exceptional value from our client's offerings. The ideal candidate possesses a strong track record in account management, excellent negotiation skills, and a strategic mindset for identifying growth opportunities. You will act as the primary liaison between the client and our company, coordinating internal resources to deliver outstanding service and solutions. We are looking for a proactive, results-oriented individual who can effectively manage complex client portfolios and drive mutual success. Your ability to foster long-term, profitable relationships will be paramount to this role's success. This is an exceptional opportunity for a seasoned sales professional to make a significant impact.

About the Role

Our client is seeking a strategic and experienced Gerente de Cuentas Clave to manage and grow their most important client relationships in the Cancún, Quintana Roo region. This role operates on a hybrid model, requiring both on-site presence for crucial meetings and relationship building, and remote work flexibility. You will be responsible for developing deep partnerships with key accounts, understanding their evolving needs, and ensuring they receive exceptional value from our client's offerings. The ideal candidate possesses a strong track record in account management, excellent negotiation skills, and a strategic mindset for identifying growth opportunities. You will act as the primary liaison between the client and our company, coordinating internal resources to deliver outstanding service and solutions. We are looking for a proactive, results-oriented individual who can effectively manage complex client portfolios and drive mutual success. Your ability to foster long-term, profitable relationships will be paramount to this role's success. This is an exceptional opportunity for a seasoned sales professional to make a significant impact.

Key Responsibilities

• Develop and execute strategic account plans for key clients to achieve revenue growth and retention goals.
• Serve as the main point of contact for assigned key accounts, building strong, trusting relationships.
• Understand client business objectives and identify opportunities where our client's solutions can provide value.
• Negotiate contract renewals, upsell opportunities, and service level agreements.
• Coordinate with internal teams (sales, support, product) to ensure seamless service delivery and client satisfaction.
• Conduct regular business reviews with clients to assess performance and identify future needs.
• Monitor account health and proactively address any potential issues or risks.
• Gather market intelligence and client feedback to inform product development and sales strategies.
• Achieve and exceed revenue targets for assigned key accounts.
• Stay informed about industry trends and best practices in key account management.

Requirements

• Proven experience as a Key Account Manager, Senior Account Executive, or similar role.
• Demonstrated success in managing and growing large client accounts.
• Excellent communication, negotiation, and presentation skills in Spanish.
• Strong strategic thinking and analytical abilities.
• Proficiency with CRM software and account management tools.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Strong understanding of business operations and client needs.
• Excellent problem-solving skills and a proactive approach.
• Ability to travel as needed within the Cancún, Quintana Roo region and potentially beyond.

Benefits

• Competitive base salary plus significant performance-based bonuses and commissions.
• Hybrid work model offering enhanced work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career advancement and leadership development.
• Generous paid time off and company holidays.
• Employee discounts on company products/services.
• Access to professional development and training programs.
• A collaborative and results-oriented work environment.
• Retirement savings plan options.
• The opportunity to build and nurture high-value client relationships.