Deployment Manager – LatAm Global Rollouts & Hypercare

EPAM Systems Inc; México; Remote; MXN 1,684,000 - 2,246,000; Full time

Benefits offered by this job

Healthcare benefits

Professional development

LinkedIn Learning access

Global career opportunities

Job summary

EPAM Systems Inc. is seeking a Deployment Manager to join our LatAm operations, guiding field deployments through our 9-step process and four stage gates.

You will coordinate with Product Line, Business Analysts, and local teams, driving requirements, PoC validation, UAT, cutover, and hypercare. The ideal candidate has 8+ years in project or implementation management, hands-on release experience, and fluent English with Spanish or Portuguese.

Qualifications

• Minimum 8 years in project or implementation management.
• 3+ years in senior/lead/manager roles.
• Experience leading teams of 20+ full-time employees.
• Experience guiding implementations through requirements gathering, UAT, go-live, and hypercare.
• Fluent English plus Spanish and/or Portuguese.
• Certification would be a valuable addition.

Responsibilities

• Facilitate requirements and scoping workshops with the Product Line.
• Validate the proposed solution and document all configuration requests for handoff to the Configuration team.
• Present the PoC to the Product Line and drive refinement with the Configuration team until fully validated.
• Coordinate UAT activities in pre-production along with the production pilot, with Product Line testers and Local Super Users.
• Lead deployment planning and readiness efforts, including cutover, data migration, end-user training readiness with Change Management and Super Users, and go-live completion.
• Manage hypercare and second-level support with Super Users, Configuration team, and Support.
• Prepare supporting evidence for each stage gate and report progress, risks, and issues to the Lead Deployment Manager.
• Maintain backlog quality for assigned deployments, covering user stories, requirements, and configuration requests, while providing risk, dependency, and operational impact analysis to support Product Owner decisions.
• Track deployment and adoption KPIs and data quality metrics, ensuring proper documentation and knowledge transfer to delivery and support teams.

Skills

Leadership

Agile methodologies

Stakeholder management

Risk analysis

Communication

English fluency

Job description

EPAM Systems Inc. is seeking a Deployment Manager to join our LatAm operations, guiding field deployments through our 9-step process and four stage gates.

You will coordinate with Product Line, Business Analysts, and local teams, driving requirements, PoC validation, UAT, cutover, and hypercare. The ideal candidate has 8+ years in project or implementation management, hands-on release experience, and fluent English with Spanish or Portuguese.