Senior Deployment Manager

EPAM Systems; México; A distancia; MXN 1.800.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

LinkedIn Learning access

Global career opportunities

Descripción de la vacante

EPAM Systems Inc. is seeking an experienced Deployment Manager to lead field operations platform deployments across Latin America.

You will report to the Lead Deployment Manager and coordinate with Business Analysts, the Configuration team, Change Management, Support, and Local Super Users. You will drive requirements gathering, solution validation, PoC reviews, PoD and hypercare activities while maintaining close alignment with the Product Line and local teams to ensure successful go-lives and

Formación

• Proven experience leading large deployment or implementation programs.
• Strong ability to manage cross-functional teams and stakeholders.
• Experience with requirements gathering, UAT, go-live and hypercare phases.

Responsabilidades

• Lead requirements gathering and scoping sessions with Product Line and analysts.
• Confirm solution validity and document configuration requests for the Configuration team.
• Oversee UAT execution and coordinate production pilot readiness.
• Drive deployment planning, cutover logistics, data migration and training readiness.
• Direct hypercare and support coordination with Super Users and Support teams.
• Maintain backlog items, log risks, and communicate progress to the Lead Deployment Manager.
• Monitor deployment KPIs and ensure thorough knowledge transfer to delivery teams.

Conocimientos

Leadership

Stakeholder management

Agile methodologies

Risk management

Descripción del empleo

We are looking for a Deployment Manager to join our team. You will be one of 4 Deployment Managers reporting to the Lead Deployment Manager, running assigned field operations platform deployments in LatAm hands-on through our 9-step Deployment Process (Program Identified, Requirements & Scoping, Validate Solution & Config Request, Build PoC, Review PoC, Delivery, Testing in PPD & Pilot in Prod, Deploy, Hypercare) and its four stage gates (Go/No-Go, Validate Requirements, Validate Solution, Deployment Ready). You are the single point of contact for the Product Line and local teams on your deployments, and you work with Business Analysts, the Configuration team, Change Management, Support, and Local Super Users.ResponsibilitiesLead requirements-gathering and scoping sessions alongside the Product Line, ensuring business needs map to the standard solution while teaming up with the Business Analyst to log enhancement requestsConfirm solution validity and capture every configuration request in documentation destined for the Configuration teamWalk the Product Line through the PoC, gather their input, and push for refinements with the Configuration team until the solution earns full validationOversee UAT execution within pre-production alongside the production pilot phase, coordinating closely with Product Line testers and Local Super UsersDrive deployment planning and readiness activities, covering cutover logistics, data migration, training preparedness in collaboration with Change Management and Super Users, and finalizing the go-live checklistDirect hypercare and secondary support efforts in conjunction with Super Users, the Configuration team, and Support, ultimately transitioning responsibility to the standing support functionCompile supporting documentation for each stage gate while keeping the Lead Deployment Manager informed on progress, risks, and emerging issuesKeep backlog items in good order for your deployments, spanning user stories, requirements, and configuration requests, while delivering analysis on risk, dependencies, and operational impact to inform Product Owner choicesMonitor deployment and adoption KPIs together with data quality indicators, while guaranteeing thorough documentation and effective knowledge handoff to delivery and support teamsRequirementsAt least 10 years of applicable background in project or implementation management, or within operational and platform-focused roles, including enterprise platform rollouts in operational settingsA minimum of 5 years spent in Senior, Lead, Manager, or Owner-level capacitiesDemonstrated history managing engagements for teams of 40 or more full-time staffDirect, practical experience steering implementations across requirements definition, UAT, go-live, and hypercare stagesStrong grasp of field or inspection-based operations, with the judgment to separate genuine business needs from local preferenceWell-developed planning, organizational, and problem-solving abilitiesEase of operating within Agile frameworks, handling backlogs, and working through release cyclesSolid business acumen applied toward deployment and implementation decisionsBackground crafting and carrying out deployment strategies across varied environmentsExperience in implementation, scaling, and transition efforts tied to enterprise platformsHistory leading project rollouts from the planning stage through full executionProficient in analyzing and managing risk across the full deployment lifecycleKnowledge of software release management approaches that support smooth, well-controlled rolloutsFluent English combined with Spanish and/or Portuguese, with proficiency in at least one of these requiredNice to haveBackground supporting end-user adoption and change management to enable smoother platform rolloutsKnowledge of tracking metrics and KPIs to gauge deployment successExperience handling project hypercare and post-launch operate phasesSolid stakeholder management capabilities spanning varied teams and business areasRelevant certification, which would be considered a valuable addition to your qualificationsWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.