Delivery Manager LATAM

ManpowerGroup; Ciudad de México; Presencial; MXN 1.000.000 - 1.800.000; Jornada completa

Descripción de la vacante

ManpowerGroup is seeking an experienced Delivery Manager to lead recruitment operations across Mexico and Central America. This role oversees end-to-end talent acquisition delivery, manages client relationships, and leads recruitment teams to ensure operational excellence.

The ideal candidate has a strong background in Talent Acquisition leadership, stakeholder management, and service delivery, with a proven ability to drive performance through KPIs, coaching, and strategic workforce solutions.

Formación

• 6+ years of leadership experience in Talent Acquisition, Recruitment, RPO, or Delivery Operations.
• Experience managing recruitment teams across multiple locations or countries.
• Strong client management and stakeholder engagement skills.
• Experience monitoring operational performance and recruitment metrics.
• Proven ability to lead teams in a fast-paced, service-driven environment.
• Advanced English proficiency.
• Experience supporting regional operations across Latin America is preferred.

Responsabilidades

• Lead and support Talent Acquisition teams across Mexico and Central America.
• Manage client relationships and serve as the primary point of contact for recruitment delivery.
• Ensure achievement of recruitment KPIs and service level agreements (SLAs).
• Oversee full-cycle recruitment processes and drive continuous improvement initiatives.
• Monitor operational performance, hiring metrics, and business results.
• Partner with key stakeholders to develop effective talent acquisition strategies.
• Lead regional recruitment operations and support workforce planning initiatives.
• Ensure compliance with company policies, client requirements, and operational standards.
• Develop and coach team leaders and recruiters to achieve business objectives.

Conocimientos

Leadership in Talent Acquisition

Stakeholder management

Service delivery

Client management

Team development

English proficiency

Descripción del empleo

Leadership. Strategy. Growth. Impact in Mexico

City, Mexico!

We are seeking an experienced Delivery Manager to lead recruitment operations across Mexico and Central America. This role is responsible for overseeing end-to-end talent acquisition delivery, managing client relationships, leading recruitment teams, and ensuring operational excellence across multiple programs.

The ideal candidate will have a strong background in Talent Acquisition leadership, stakeholder management, and service delivery, with proven experience driving performance through KPIs, team development, and strategic workforce solutions.

Key Responsibilities

• Lead and support Talent Acquisition teams across Mexico and Central America.
• Manage client relationships and serve as the primary point of contact for recruitment delivery.
• Ensure achievement of recruitment KPIs and service level agreements (SLAs).
• Oversee full-cycle recruitment processes and drive continuous improvement initiatives.
• Monitor operational performance, hiring metrics, and business results.
• Partner with key stakeholders to develop effective talent acquisition strategies.
• Lead regional recruitment operations and support workforce planning initiatives.
• Ensure compliance with company policies, client requirements, and operational standards.
• Develop and coach team leaders and recruiters to achieve business objectives.

Qualifications

• 6+ years of leadership experience in Talent Acquisition, Recruitment, RPO, or Delivery Operations.
• Experience managing recruitment teams across multiple locations or countries.
• Strong client management and stakeholder engagement skills.
• Experience monitoring operational performance and recruitment metrics.
• Proven ability to lead teams in a fast-paced, service-driven environment.
• Advanced English proficiency.
• Experience supporting regional operations across Latin America is preferred.

At ManpowerGroup, we create inclusive workplaces where talent and competencies are what truly matter, regardless of individual characteristics such as sex, age, sexual orientation, gender identity or expression, nationality, immigration status, physical appearance, disability, language, social, economic, health, or legal condition, pregnancy, marital or family status, religion, opinions, physical expression, body diversity, political affiliation, visible or non-visible tattoos, other body modifications, or any other condition that may be considered.