Delivery Operations Manager

NIR-YU; Región Centro; A distancia; MXN 1.674.000 - 3.013.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary in MXN

Important benefits

Descripción de la vacante

A leading talent acquisition firm is looking for an experienced HR/Delivery/Business Operations Lead to oversee day-to-day operations in Mexico. This 100% remote position requires 7-12 years of experience in operations, strong bilingual communication skills, and effective stakeholder management. You will ensure compliance, manage hiring processes, and coordinate delivery governance for operations, making a significant impact on the team's success. Apply today and help redefine the future.

Formación

• 7–12 years in operations/delivery across global services.
• 3–5 years leading multi-function ops teams.
• Hands-on operator who thrives in ambiguity.
• Experience with payroll coordination, facilities, and vendor management.

Responsabilidades

• Manage workforce planning and hiring process.
• Coordinate onboarding and offboarding operations.
• Ensure compliance with local statutory obligations.
• Ensure compliance, data privacy, and audits.
• Own delivery governance and accountability for clients.
• Develop SOPs, runbooks, and training for the team.
• Drive continuous improvement and cost controls.

Conocimientos

Operations management

Stakeholder management

Bilingual (Spanish and English)

People leadership

Educación

PMP / Prince2 or HR certifications

Herramientas

HRIS

Descripción del empleo

Senior IT Recruiter | HeadHunter | Talent Acquisition Specialist | Talent Management | Employer Branding | Bachelor's Technical Degree in Computer …

Experience: 7-12 years

100% REMOTE JOB POSITION

The Role:

We’re seeking a sleeves-rolled-up HR/Delivery/Business Operations Lead to stand up and run day-to-day operations for our delivery organization in Mexico. Your focus is on building and running the capability: hiring, onboarding, asset procurement & allocation, payroll coordination, HR operations and engagement, real estate & facilities, vendor management, commercials, accounting interfaces, and legal/statutory compliance—while keeping delivery outcomes on track.

Responsibilities:

• Workforce planning & hiring: partner with TA to manage demand, pipelines, interviews, offers, joins, and ramp plans.
• Onboarding/offboarding operations: background checks, contracts, ID/access, accounts, checklists, deprovisioning.
• Asset lifecycle & access: laptop procurement and allocation, accessories, license management, MDM/compliance, RMA/returns, inventory.
• Time & payroll coordination: attendance, leave, timesheets; interface with HR/Finance and payroll providers to ensure accurate, timely runs.
• HR operations & engagement: contracts/letters, benefits enrolment, issue resolution, recognition programs, engagement calendar, retention actions.
• Commercials & budgeting: track cost lines, POs/PRs, invoices, approvals, variance to budget, margin guardrails.
• Compliance & legal coordination: support local statutory obligations and audits; maintain evidence and records; ensure data-privacy practices.
• Security & audits: device compliance, access reviews, basic ISO/SOC control hygiene; close audit actions.
• Own delivery governance for Mexico operations; act as the single point of accountability for internal leaders and clients.
• Process & documentation: author SOPs/runbooks/checklists; keep them current; train the team.
• Continuous improvement: simplify workflows, automate where sensible.
• Risk & continuity: maintain risk register, own incident response playbooks and drills for operational continuity.

Requirements:

• 7–12 years in operations/delivery across global delivery/shared services/BPO/ professional services; 3–5 years leading multi-function ops teams.
• Hands‑on operator who thrives in ambiguity, moves fast on details, and ensures closure.
• Proven people leadership (team leads/coordinators), performance management, and retention focus.
• Strong stakeholder management with clients and internal executives; clear written & verbal communication in Spanish and English.
• Working knowledge across: hiring/HR ops, payroll coordination, asset & license management, facilities, vendors, commercials, and compliance.
• Commercial acumen: budgeting, unit economics, invoicing cycles, SOWs/COs.
• Nice to have: PMP/Prince2, or HR certifications; experience launching or scaling a new site/capability.
• Note: Exposure to Mexico operational specifics (e.g., payroll providers, statutory filings, local benefits practices) is highly valued.

Specifics:

• Occasional travel to client or vendor locations.
• Flexible to support critical after‑hours cutovers (payroll, facility moves, audits) when needed.

Additional Information:

• IMPORTANT: Salary range is in MXN Gross + important benefits. If you want to apply, please send your CV in English. Candidates who apply without a CV will not be considered.
• Experience Level: Middle to Senior candidates with 7 to 12+ years of professional experience will be considered.
• Compensation: Salary will be based on experience.

Help us redefine your future: Apply today!

NIR-YU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws