Delivery Lead – IT Services for Strategic Accounts (Mexico)

DXC Technology Morocco; Mexiko; Vor Ort; MXN 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

DXC Technology is seeking an experienced Delivery Leader to own end-to-end service delivery for strategic client accounts, ensuring contractual commitments and SLAs are met. You will lead cross-functional teams, drive operational excellence, and partner with Account Delivery Managers to ensure seamless service execution.

The role requires 8+ years in IT services with 3+ years in leadership, strong stakeholder engagement, budget management, and ITIL expertise.

Qualifikationen

• Bachelor’s degree in IT or related field or equivalent experience.
• 8+ years in IT services with 3+ years in a leadership role.
• Proven track record managing complex client engagements and delivery organizations.
• Strong experience in client relationship management and executive stakeholder engagement.
• Demonstrated ability to manage budgets, forecasts and cost optimization.
• Knowledge of service delivery frameworks, governance, SLAs and operational excellence.

Aufgaben

• Own end-to-end service delivery for one or more strategic client accounts, ensuring SLAs and commitments are met.
• Lead cross-functional delivery teams, fostering accountability, collaboration, and continuous improvement.
• Drive governance, performance management, risk mitigation, and service-improvement initiatives.
• Collaborate with Account Delivery Managers and Technical Leads to ensure seamless service execution.
• Monitor delivery performance using KPIs, customer satisfaction measures and financial targets.
• Identify and mitigate delivery risks to ensure business continuity and stability.

Kenntnisse

Delivery leadership

Client management

Budget management

SLA governance

Risk management

Governance frameworks

Analytics

Communication

Stakeholder engagement

Process improvement

ITIL knowledge

Cross-functional leadership

Problem solving

Negotiation

Ausbildung

Bachelor’s degree in IT or related field

PMP/ITIL/Agile/Scrum/Lean certifications preferred

Jobbeschreibung

DXC Technology is seeking an experienced Delivery Leader to own end-to-end service delivery for strategic client accounts, ensuring contractual commitments and SLAs are met. You will lead cross-functional teams, drive operational excellence, and partner with Account Delivery Managers to ensure seamless service execution.

The role requires 8+ years in IT services with 3+ years in leadership, strong stakeholder engagement, budget management, and ITIL expertise.