Delivery Leader: End-to-End Projects & Client Success

Cognizant; Ciudad de México; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Cognizant in Mexico City is seeking a Delivery Manager to oversee the successful delivery of projects, programs and services, ensuring business objectives, quality standards, timelines and budget commitments.

You will bridge customers, delivery teams and leadership, driving operational excellence and client satisfaction. The role emphasizes end-to-end delivery, risk and resource management, and alignment with client requirements.

Responsibilities

• Lead end-to-end project and service delivery across multiple accounts or programs.
• Manage project scope schedule budget risks and resource allocation.
• Ensure adherence to delivery processes quality standards and SLAs.
• Collaborate with clients to understand business requirements and provide effective solutions.
• Drive workforce planning staffing utilization and capacity management.
• Monitor delivery KPIs such as productivity revenue margin customer satisfaction and fulfillment.

Job description

Cognizant in Mexico City is seeking a Delivery Manager to oversee the successful delivery of projects, programs and services, ensuring business objectives, quality standards, timelines and budget commitments.

You will bridge customers, delivery teams and leadership, driving operational excellence and client satisfaction. The role emphasizes end-to-end delivery, risk and resource management, and alignment with client requirements.