Customer Support Associate I

Arrow Electronics, Inc.; Región Centro; Híbrido; MXN 175.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus

Vacation premium

Health Insurance

Life Insurance

Descripción de la vacante

Arrow Electronics, Inc. in Guadalajara is seeking a Customer Support Associate I to support order management for light manufacturing orders and ensure timely service to customers.

You will assist the Sales team with quote-to-order activities, process orders, and manage post-order activities, including RMA and expedites. The role offers a hybrid work arrangement (3 days in office / 2 days from home) and growth opportunities.

Formación

• 1+ year of related experience.
• ERP systems familiarity.
• Familiar with Quoting, RMA and Expedited processes.
• Strong English communication skills.

Responsabilidades

• Provide expert customer service and sales support to the Inside Sales Team and customers.
• Assist Sales with quote-to-order activities and order entry.
• Process end-to-end orders including post-order to invoice and backlog management.
• Expedite factory purchase orders to meet open order demands.
• Support RMA, CAR and other post-delivery issues with teams.

Conocimientos

Customer service

Teamwork

English communication

Sales support

Herramientas

ERP systems

Microsoft Excel

Descripción del empleo

Position: Customer Support Associate I Job Description: At Arrow Electronics, we're currently looking for a Customer Support Associate I for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

What You'll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management.
• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

What You'll Need

• 1+ year of related experience.
• Industry experience is preferred in a similar field.
• Must be familiar with ERP systems.
• Must be familiar with Quoting, RMA and Expedite process.
• Intermediate knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

Work Arrangement

• Hybrid: 3 days in office / 2 days work from home

What's In It For You

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate

$15,650.00 - $18,000.00 MXN Monthly Location: MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support