Collections / Accounts Receivable Associate L

Arrow Electronics, Inc.; Tlaquepaque; Presencial; MXN 223.000 - 288.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus

Vacation premium

Vacation days

Vision and Dental Insurance

Life Insurance

Healthcare Insurance

Food vouchers

Restaurant vouchers

Savings fund

Wellbeing program

Growth opportunities

Descripción de la vacante

Arrow Electronics, Inc. is seeking a collections professional to join our Credit and Collections team in Guadalajara, Mexico.

You will take inbound and outbound calls to collect payments, negotiate plans, and coordinate with sales across the US, Canada and international customers to review orders. The role requires 1–2 years of experience, strong negotiation and communication skills in English, and the ability to work independently while maintaining client relationships.

Formación

• 1–2 years of experience in collections or similar role.
• Strong negotiating abilities.
• Excellent verbal and written English.
• Ability to work independently with little guidance.
• Ability to build and maintain effective business relationships with clients.
• Proficiency with Microsoft Excel.

Responsabilidades

• Take inbound and outbound calls to collect payment and negotiate payment plans.
• Determine reasons for non-payment and follow up on disputes.
• Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
• Collaborate with sales teams across the United States, Canada and international members and customers to review order releases and set limits.

Conocimientos

Negotiation

Communication

Excel

Independent work

Customer relationships

Herramientas

Oracle ERP

Descripción del empleo

Why You'll Love This Role:

At Arrow, Finance, Accounting & Collections is more than managing numbers - it's about enabling smart decisions that drive our business forward. Our teams partner across the organization to provide insights, improve processes, manage risk, and support the investments that help shape the future of technology. Arrow Electronics is looking for a collections professional to join our team in Guadalajara! This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection. This individual will be empowered to make business decisions within set guidelines to best assist customers and find payment solutions that will maintain positive business relationships.

What You'll Be Doing:

• Take inbound and outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution
• Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable
• Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
• Collaborate with sales teams across the United States, Canada and international members and customers to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis

What We're Looking For:

• 1-2 years of experience
• Strong negotiating abilities
• Excellent verbal and written communication; fluent in English
• Ability to work independently with little or no guidance
• Ability to build and maintain effective business relationships with clients
• Demonstrated experience and proficiency with Microsoft Excel

Even Better if You Have:

• Experience with Oracle or other ERP systems

What In It For You:

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Wellbeing program for all employees
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate: $19,991.67 - $25,773.41 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location: MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type: Full time

Job Category: Accounting/Finance

EEO Statement: Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)