Commercial Customer Service

Concord Servicing; Región Centro; Híbrido; MXN 351.000 - 474.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site Gym and Lockers, Free for Use

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

13% Savings Fund

Restaurant Vouchers

10% Food/Pantry Vouchers

Access to Arrow's Employee Discount

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Growth Opportunities, and more!

Birthday and holidays

Descripción de la vacante

Arrow Electronics, Guadalajara, Mexico, is seeking a Sr Customer Support Associate to coordinate service center communications, manage EDI/manual order entry, and oversee backlogs with customers and internal planners.

You will handle export compliance, deliveries, pricing discrepancies, returns, and RMAs, while generating regular customer reports and participating in customer meetings when required.

Formación

• Typically requires a 4-year degree.
• 3–5 years of experience in electronic and/or manufacturing industry.
• Desirable verifiable experience in project management.
• Proven experience with ERP systems such as Oracle and/or SAP.
• Intermediate-advanced knowledge of Microsoft Excel.
• Ability to communicate fluently in English. This role with communicate with c-level executives.
• Attention to detail, solutions oriented, sense of urgency.

Responsabilidades

• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries.
• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licenses.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate to meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyse, accelerate and take appropriate action on Shortages.
• Create new customer price agreements.

Conocimientos

English fluency

Attention to detail

Customer service

Solution orientation

Sense of urgency

Educación

Bachelor's degree

Herramientas

Oracle ERP

SAP ERP

Microsoft Excel

Descripción del empleo

Position:
Sr Customer Support Associate
Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
Join our Customer Support team in Guadalajara!
What You'll Be Doing:
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licenses.
+ Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
+ Manage customer returns / RMA and invoice discrepancies.
+ Communicate with the customers regarding order confirmation, shipping and tracking information.
+ Create and send out defined reports to the customers on a regular basis.
+ Occasionally participate to meetings with customers as required.
+ Manage customer forecast communication both internally and externally.
+ Analyse, accelerate and take appropriate action on Shortages.
+ Create new customer price agreements.
What We Are Looking For:
+ Typically requires a 4-year degree
+ 3-5 years of experience in electronic and/or manufacturing industry.
+ Desirable verifiable experience in project management.
+ Proven experience with ERP systems such as Oracle and/or SAP.
+ Intermediate-advanced knowledge of Microsoft Excel.
+ Ability to communicate fluently in English. This role with communicate with c-level executives.
+ Attention to detail, solutions oriented, sense of urgency.
Work Arrangement:
+ Hybrid: 3 days in office/2 days' work from home
What's In It for You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ 30 days of Christmas bonus
+ 40% vacation premium
+ 12 vacation days plus 2 floating days + sick days + birthday + holidays
+ Vision and Dental Assistance
+ Life Insurance
+ Healthcare Insurance
+ 10% Food/Pantry Vouchers
+ Restaurant Vouchers
+ 13% Savings Fund
+ Access to Arrow's Employee Discount Program
+ On-site Gym and Lockers, Free for Use to All Employees!
+ Growth Opportunities, and more!
Annual Hiring Range/Hourly Rate:
$23,983