Customer Support Associate II

Arrow Electronics; Tlaquepaque; Híbrido; MXN 223.000 - 265.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus 30 days

Vacation premium 40%

Paid vacation & floating days

Vision and dental

Life insurance

Health insurance

Food/Pantry vouchers

Restaurant vouchers

Tuition reimbursement

Growth opportunities

Descripción de la vacante

Arrow Electronics in Mexico (Guadalajara area) seeks a Customer Support Associate II to deliver expert internal and external customer service and sales support, driving the Order to Invoice lifecycle and contract pricing implementation.

The role requires 2–3 years of customer service, strong Excel skills, fluent English, and Oracle/ERP experience, with a comprehensive benefits package and growth opportunities in a global tech company.

Formación

• 2–3 years of customer service experience.
• Intermediate to advanced knowledge of Microsoft Excel.
• Ability to communicate fluently in English.
• Experience with Oracle or other ERP systems.

Responsabilidades

• Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.
• Manage Order to Invoice process including order entry, pricing system maintenance, and contract pricing.
• Support quotes and coordination of documentation with Quote Center.
• Handle RMA, SNCR, and related order changes; monitor expediting and reports.
• Assist with contract renewals and post-delivery issue resolution.

Conocimientos

Customer service

Excel

English fluency

ERP systems

Herramientas

Oracle ERP

Descripción del empleo

# **Position:**Customer Support Associate II# **Job Description:****Why You'll Love This Role:**Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.Arrow is looking for a Customer Support Associate ll**What You'll Be Doing*** Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.* Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.* Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge* Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.**What You'll Need*** 2–3 years of customer service experience.* Intermediate to Advanced knowledge of Microsoft Excel.* Ability to communicate fluently in English.* Experience with Oracle or other ERP systems.**What’s In It For You:**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.* 30 days of Christmas bonus* 40% vacation premium* 12 vacation days plus 2 Floating days, sick days and holidays* Vision and Dental Assistance* Life Insurance* Healthcare Insurance* 10% Food/Pantry Vouchers* Restaurant Vouchers* 13% Savings Fund* Tuition reimbursement* Growth Opportunities, and more!# **Annual Hiring Range/Hourly Rate:**$19,991.67 - $23,720.83 MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. # **Location:**MX-JAL-Tlaquepaque, Mexico (Guadalajara office)# **Time Type:**Full time# **Job Category:**Business Support# **EEO Statement:**Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)