Customer Support Agent — Hybrid, Growth & Impact

Atender; Mérida; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work culture

Tailored onboarding & training

Growth opportunities

Job summary

Atender is seeking a Customer Support Agent in Mérida, Mexico. This full-time position involves assisting clients via chat, email, and phone with empathy and professionalism, while maintaining customer satisfaction.

You will handle inquiries, work with a solutions-minded approach, and collaborate with teammates to improve processes. A hybrid work culture and growth opportunities are offered.

Qualifications

• Curious and proactive approach to understanding customer needs.
• Ability to quickly learn digital tools and platforms.
• Clear and effective communication, in writing and on the phone.

Responsibilities

• Handle incoming inquiries and support tickets promptly and thoughtfully.
• Maintain high customer satisfaction with a solution-oriented mindset.
• Collaborate closely with the team and share insights for process improvements.
• Contribute to a positive workplace culture.

Skills

Curious

Tech-savvy

Great communicator

Team player

English fluency

Mérida resident or moving

Mexico work permit

Job description

Atender is seeking a Customer Support Agent in Mérida, Mexico. This full-time position involves assisting clients via chat, email, and phone with empathy and professionalism, while maintaining customer satisfaction.

You will handle inquiries, work with a solutions-minded approach, and collaborate with teammates to improve processes. A hybrid work culture and growth opportunities are offered.