Bilingual Customer Support Specialist - Hybrid (Mexico City)

Alert Media, Inc.; Ciudad de México; Hybride; MXN 223 000 - 402 000; Plein temps

Avantages offerts par ce poste

Annual Company Bonus

Employer-Paid Medical, Dental, and Vis

Parental Leave Program

Generous Vacation and Holidays

Monthly Work-from-Home Stipend

Equipment Provided

Résumé du poste

Alert Media, Inc. seeks a Customer Support Specialist for MXC (Mon-Fri 2:30pm to 10:30pm CST) in Mexico City. You will handle inbound tickets and chats, resolve product questions, and provide world-class support with empathy and professionalism.

The role emphasizes teamwork, ongoing product learning, and strong customer focus. You will work in a hybrid setup (2 days a week in-office) with opportunities for growth, comprehensive benefits, and a supportive, customer-first culture.

Qualifications

• 1–2 years of customer support experience in software is preferable.
• Fluent in English and Spanish.
• Familiar with Zendesk, Slack, Excel, Outlook or similar tools.
• Energetic, enthusiastic and eager to learn.

Responsabilités

• Support AlertMedia customers via tickets and live chat in a prompt and professional manner.
• Communicate with empathy and maintain high-quality customer interactions.
• Stay updated on product knowledge with Learning & Development support.
• Manage customer tickets in our case queue and resolve issues.
• Go the extra mile to ensure a world-class support experience.
• Escalate advanced cases to the appropriate teams when needed.
• Collaborate with teammates to share experiences and knowledge.

Connaissances

Customer support

Bilingual English/Spanish

Team player

Empathy

Outils

Zendesk

Slack

Excel

Outlook

Description du poste

Alert Media, Inc. seeks a Customer Support Specialist for MXC (Mon-Fri 2:30pm to 10:30pm CST) in Mexico City. You will handle inbound tickets and chats, resolve product questions, and provide world-class support with empathy and professionalism.

The role emphasizes teamwork, ongoing product learning, and strong customer focus. You will work in a hybrid setup (2 days a week in-office) with opportunities for growth, comprehensive benefits, and a supportive, customer-first culture.