Customer Support Agent in Mexico

Atender; Mérida; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work culture

Tailored onboarding & training

Growth opportunities

Descripción de la vacante

Atender is seeking a Customer Support Agent in Mérida, Mexico. This full-time position involves assisting clients via chat, email, and phone with empathy and professionalism, while maintaining customer satisfaction.

You will handle inquiries, work with a solutions-minded approach, and collaborate with teammates to improve processes. A hybrid work culture and growth opportunities are offered.

Formación

• Curious and proactive approach to understanding customer needs.
• Ability to quickly learn digital tools and platforms.
• Clear and effective communication, in writing and on the phone.

Responsabilidades

• Handle incoming inquiries and support tickets promptly and thoughtfully.
• Maintain high customer satisfaction with a solution-oriented mindset.
• Collaborate closely with the team and share insights for process improvements.
• Contribute to a positive workplace culture.

Conocimientos

Curious

Tech-savvy

Great communicator

Team player

English fluency

Mérida resident or moving

Mexico work permit

Descripción del empleo

At Atender we're looking for a Customer Support Agent in Mérida to join our team.

Join Atender as a Customer Support Agent

Location: Mérida, Mexico
Start Date: As soon as possible
Employment: Full-time

Atender isn’t just another outsourcing company: We’re a people-first team on a mission to make customer support personal again. We believe the best service starts with great people who are empowered, trusted, and motivated from within. That’s why we’ve built a company where work doesn’t feel like a script, but a conversation; where leadership is built on trust and purpose.

Our clients? Ambitious, fast-growing companies across Europe who value meaningful customer relationships.

Our team? Driven, curious, and human-centered - just like you.

The Role: What You’ll Be Doing

As a Customer Service Agent at Atender, you’ll be the first line of support for our clients' customers. Whether through chat, email, or phone, you’ll be solving real problems with empathy, curiosity, and professionalism.

You’ll:

• Handle incoming inquiries and support tickets in a timely and thoughtful way

• Work with a solution-oriented mindset and keep customer satisfaction top of mind

• Collaborate closely with your team and share insights for continuous improvement

• Contribute to a great workplace culture

What We’re Looking For

We’re not into micromanaging or checkbox cultures - we’re into hiring great people and letting them shine.

You are:

• Curious and proactive: You like to dig deeper to understand a customer’s needs

• More or less tech-savvy: You can quickly learn digital tools and platforms

• A great communicator: On the phone, in writing, or in person

• Team-oriented: You believe in collaboration over competition

• Language skills: You are fluent in English

• Located in Mérida or planning to move here

• You have a permit and visa to work in Mexico

What You’ll Get

• Full-time employment with a stable and fast-growing company

• Competitive salary and working conditions

• Tailored onboarding and training

• A hybrid work culture that offers flexibility and balance when possible

• Opportunities to grow your role within the company

• A social and supportive environment where people truly care

• A chance to be part of a movement that redefines the customer experience industry

Why should you apply?

Atender is built around trust-based leadership, intrinsic motivation, and the belief that people perform their best when they enjoy what they do. We’re headquartered in Málaga and collaborate with product-led European companies to deliver customer service that’s anything but generic.

We don’t do cookie-cutter - we do human-first.

Sounds like you?