Agente de Servicio al Cliente – Híbrido con Crecimiento

Placements24; Santiago de Querétaro; Hybride; MXN 167 000 - 234 000; Temps partiel

Avantages offerts par ce poste

Health insurance

Paid time off

Professional growth opportunities

Résumé du poste

WhatJobs Direct in Querétaro City, Querétaro is seeking a Customer Service Agent to deliver outstanding support across phone, email, and chat channels. The role emphasizes solving issues, gathering feedback, and maintaining precise records while collaborating with a team in a hybrid work setting.

The ideal candidate has at least 2 years in customer service, excellent Spanish communication, and proficiency with CRM tools.

Qualifications

• Minimum 2 years of experience in a customer service role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using customer service software and tools.
• Strong problem-solving and active listening skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• Comfortable working in a hybrid setting, balancing on-site and remote duties in Querétaro City, Querétaro.
• High school diploma or equivalent.
• A positive attitude and a dedication to customer satisfaction.

Responsabilités

• Handle customer interactions via phone, email, and chat promptly and professionally.
• Identify and assess customer needs to achieve satisfaction.
• Troubleshoot and resolve issues, escalating when necessary.
• Provide accurate product and service information.
• Maintain detailed records of customer interactions and transactions.
• Gather customer feedback to improve services and processes.
• Collaborate with team members to achieve departmental goals.
• Adhere to company policies and procedures.

Connaissances

Customer service experience

Communication skills

Problem solving

Active listening

Multitasking

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

WhatJobs Direct in Querétaro City, Querétaro is seeking a Customer Service Agent to deliver outstanding support across phone, email, and chat channels. The role emphasizes solving issues, gathering feedback, and maintaining precise records while collaborating with a team in a hybrid work setting.

The ideal candidate has at least 2 years in customer service, excellent Spanish communication, and proficiency with CRM tools.