Customer Success Manager — SaaS HR & Payroll Growth

Labor Mexicana, SC; Saltillo; On-site; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Bonuses for growth

Brand from day one

Job summary

Labor Mexicana, SC is seeking a Customer Success Manager in Saltillo to be the face of our people-first platform. You will own the client journey from the first demo to renewal, selling, implementing, and ensuring adoption so clients actually use the product.

In this role you will lead SaaS demos, drive implementation and adoption, and manage retention across your portfolio. You’ll measure happiness (NPS), act on insights, and advocate for clients within the product team.

Qualifications

• 3+ years in CS, AM or SaaS sales.
• Track record of growth in users, revenue or retention.
• Experience with HR tech, payroll and time/attendance.
• Bilingual English and Spanish.

Responsibilities

• Lead consultative SaaS sales, demos and pilots with success criteria.
• Drive implementation and adoption from contract to first payroll.
• Own retention, renewals and upsell across the client portfolio.
• Measure client and employee happiness (NPS) and act on it.
• Be the voice of the client inside the product team.

Skills

Customer Success

Account Management

SaaS Sales

Revenue Growth

HR Tech

Payroll Systems

Shift-based Ops

English

Spanish

Tools

HR Software

Payroll Platforms

Job description

Labor Mexicana, SC is seeking a Customer Success Manager in Saltillo to be the face of our people-first platform. You will own the client journey from the first demo to renewal, selling, implementing, and ensuring adoption so clients actually use the product.

In this role you will lead SaaS demos, drive implementation and adoption, and manage retention across your portfolio. You’ll measure happiness (NPS), act on insights, and advocate for clients within the product team.