Customer Success Manager

Labor Mexicana, SC; Saltillo; In loco; MXN 450.000 - 650.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses for growth

Brand from day one

Descrizione del lavoro

Labor Mexicana, SC is seeking a Customer Success Manager in Saltillo to be the face of our people-first platform. You will own the client journey from the first demo to renewal, selling, implementing, and ensuring adoption so clients actually use the product.

In this role you will lead SaaS demos, drive implementation and adoption, and manage retention across your portfolio. You’ll measure happiness (NPS), act on insights, and advocate for clients within the product team.

Competenze

• 3+ years in CS, AM or SaaS sales.
• Track record of growth in users, revenue or retention.
• Experience with HR tech, payroll and time/attendance.
• Bilingual English and Spanish.

Mansioni

• Lead consultative SaaS sales, demos and pilots with success criteria.
• Drive implementation and adoption from contract to first payroll.
• Own retention, renewals and upsell across the client portfolio.
• Measure client and employee happiness (NPS) and act on it.
• Be the voice of the client inside the product team.

Conoscenze

Customer Success

Account Management

SaaS Sales

Revenue Growth

HR Tech

Payroll Systems

Shift-based Ops

English

Spanish

Strumenti

HR Software

Payroll Platforms

Descrizione del lavoro

Leave a MARK.

We're building a people-first platform for companies that truly put their people at the center: time, attendance and payroll, designed around the person, not around control.

We're looking for a Customer Success Manager to be its face in the market. You'll own the client from the first demo to the renewal: you sell, you implement, you make sure people actually use it, and you don't rest until the client wins.

What you'll do

• Lead consultative SaaS sales, demos and pilots with clear success criteria
• Drive implementation and adoption, from signed contract to first clean payroll
• Own retention, renewals and upsell across your client portfolio
• Measure client and employee happiness (NPS) and act on it
• Be the voice of the client inside the product team

What you bring

• 3+ years in Customer Success, Account Management or SaaS sales
• A track record of growing users, revenue or retention, with numbers
• Experience with HR tech, payroll, time and attendance or workforce management
• Experience with shift-based operations: manufacturing, logistics or retail
• Professional English and Spanish

What we offer

Base salary plus bonuses for growth, retention and product improvements, with an accelerator for exceeding goals. And the chance to build a brand from day one.