Customer Success Lead — Onboarding & Growth

Mphasis; Región Centro; On-site; MXN 280,000 - 360,000; Full time

Job summary

HP is seeking a Customer Success Manager to own the post-sales experience across its 3D Printing and Digital Manufacturing Services portfolio. You will be the primary contact for customers, driving adoption and value realization while coordinating with cross-functional teams to ensure commitments are met.

With 3–4 years of relevant experience and a degree in business or engineering, you will build trusted relationships, monitor performance, manage orders and billing processes, and contribute to

Qualifications

• 3 to 4 years of customer success or account management experience.
• Bachelor’s degree in business administration, Operations Management, Supply Chain Management, Engineering, Industrial Engineering, or a related field.

Skills

Customer onboarding

Account management

Contract administration

Billing and revenue|realization

Order management

Inventory monitoring

Data analysis

Cross-functional collaboration

Process documentation

Performance reporting

Education

Bachelor’s degree in business administration, Operations Management, Supply Chain Management, Engineering, Industrial Engineering, or a related field

Job description

HP is seeking a Customer Success Manager to own the post-sales experience across its 3D Printing and Digital Manufacturing Services portfolio. You will be the primary contact for customers, driving adoption and value realization while coordinating with cross-functional teams to ensure commitments are met.

With 3–4 years of relevant experience and a degree in business or engineering, you will build trusted relationships, monitor performance, manage orders and billing processes, and contribute to