Customer Success Manager (Mexico - Remote)

Adiciona; Región Centro; Remote; MXN 279,000 - 357,000; Full time

Job summary

BETWEEN is seeking a Customer Success Manager for its 3D Printing as a service platform. You will manage B2B customers post-signing and ensure they realize value, stay, and grow.

This 100% remote role is open to candidates in Mexico or Colombia, with flexible hours and a salary ranging from 25,000 to 32,000 MXN gross per month.

Qualifications

• Experience in customer success or account management in a B2B setting.
• Strong communication and relationship-building skills.
• Ability to manage multiple stakeholders and escalations.

Responsibilities

• Lead customer onboarding after contract signature.
• Be the main point of contact for customers: questions, issues and escalations.
• Manage difficult conversations with unhappy customers and turn them around.
• Coordinate with internal teams to solve issues (subscriptions, technical support, billing, sales operations).
• Drive renewals, retention and account growth.
• Track customer health and report on your portfolio.

Job description

At BETWEEN, we offer the opportunities you need to reach your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination! We provide support across a wide variety of areas such as Firmware, Software, BI, Design, Project Management, and many more. In addition, we develop custom technological solutions from our BETWEEN Labs.

We are looking for a Customer Success Manager to join a global technology company's 3D Printing business. The business offers 3D printing "as a service": customers have the printers on site and pay based on usage. You will manage B2B customers after the contract is signed and make sure they get value from the service, stay and grow.

Responsibilities:

• Lead customer onboarding after contract signature.
• Be the main point of contact for customers: questions, issues and escalations.
• Manage difficult conversations with unhappy customers and turn them around.
• Coordinate with internal teams (subscriptions, technical support, billing, sales operations) to solve issues.
• Drive renewals, retention and account growth.
• Track customer health and report on your portfolio.

Conditions

• Permanent contract
• 100% remote work from anywhere in Mexico or Colombia
• Salary aligned with experience and the market, ranging from 25,000 to 32,000 MXN gross/month.
• Flexible working hours.