Senior Salesforce Solutions Consultant — Multi‑Cloud Expert

Leadout Capital

Ciudad de México

On-site

MXN 900,000 - 1,400,000

Full time

3 days ago

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Job summary

Leadout Capital in Mexico City is seeking a Senior Solution Consultant to join the Global Delivery Centre and support Salesforce implementations for the Customer Success Group. You will collaborate with customers, industry experts, product managers and engineers to deliver world-class multi-cloud solutions and to educate customers on product capabilities.

You will craft and own user stories, map data requirements, and contribute to agile sprint planning, UAT, and release processes while building

Qualifications

+3 years of experience in enterprise software as business/functional analyst or product owner.
Salesforce Platform experience.
Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designs.
Excellent design skills, including the ability to critique visual elements and optimize user flows.
Excellent written and graphic communication skills, clearly document requirements and process assets using text, diagrams and videos.
English advanced skills.
Expertise in process modeling tools and standard methodologies.

Responsibilities

Working closely with our customers, industry experts, product managers, and engineers to investigate business processes at a detailed level.
Participating in business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
Developing strong client relationships by building trust, rapport and positive working relationships with both internal and external customers, and team members.
Create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements.
Crafting and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
Collaborating with SFI’s product and design teams to suggest improvements, find opportunities for automation, understand the standard methodologies and create simple and sophisticated flows that deliver the functionality required.
Utilising knowledge on OmniStudio tools, including OmniScript, FlexCards, Integration Procedures to rapidly construct dynamic, omni‑channel interactions.
Attending daily stand‑ups, story pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
As required, participating in the UAT and release process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
Analyzing the data requirements, structures and integration points of the process, and creating mapping to Salesforce Industry objects or external REST endpoints.
Documenting work using flow charts, written descriptions, screenshots and videos.
Reacting to process and product related questions and raising issues to the correct team or to the management as required.