Senior Solution Consultant — AI-Driven Cloud Transformation

Salesforce, Inc.; Ciudad de México; Híbrido; MXN 600.000 - 850.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a Senior Solution Consultant for the Global Delivery Centre in Mexico City. You will support Salesforce implementation projects, educate customers on product capabilities, and build strong relationships with internal and external stakeholders.

You will craft user stories, own requirements, and guide agile sprints while collaborating with product, design, and engineering teams to drive business transformation using OmniStudio.

Formación

• 3+ years of experience as business/functional analyst or product owner.
• Salesforce Platform experience and ability to translate business needs.
• Excellent written and graphic communication skills; English advanced.
• Expertise in process modeling tools and standard methodologies.

Responsabilidades

• Collaborate with customers and teams to map detailed business processes.
• Create prototypes, proof of concepts and user stories for agile sprints.
• Develop and document requirements with flowcharts, diagrams and videos.
• Support UAT, test planning and release activities.
• Leverage OmniStudio tools to design omni-channel interactions.

Conocimientos

Business Analyst

Product Owner

Salesforce Platform

Process Modeling

UX Design

Documentation

English Proficiency

Agile / Scrum

Herramientas

OmniStudio

OmniScript

FlexCards

Integration Procedures

Descripción del empleo

Salesforce, Inc. is seeking a Senior Solution Consultant for the Global Delivery Centre in Mexico City. You will support Salesforce implementation projects, educate customers on product capabilities, and build strong relationships with internal and external stakeholders.

You will craft user stories, own requirements, and guide agile sprints while collaborating with product, design, and engineering teams to drive business transformation using OmniStudio.