Senior Solution Consultant - AI & Multi-Cloud Enablement

120 SFDC Mexico S. de R.L. de C.V.; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Senior Solution Consultant for the Global Delivery Centre in Mexico City. You will deliver world-class Salesforce implementations, build strategic client relationships, and educate customers on product capabilities while identifying gaps and driving process improvements.

You will collaborate with product, design and engineering teams to create solutions, prototypes and user stories, while guiding agile delivery and omni-channel strategies across multi-cloud environments.

Formación

• +3 years of experience in enterprise software as business/functional analyst or product owner.
• Salesforce Platform experience.
• Ability to translate business needs into effective process designs.
• Excellent design and communication skills.
• Advanced English proficiency.
• Experience with process modeling tools and standard methodologies.

Responsabilidades

• Investigate business processes with customers, industry experts, product managers and engineers.
• Participate in business process redesign, roadmap planning, and identify touchpoints in multi-cloud implementations.
• Develop strong client relationships and document requirements with diagrams and videos.
• Create prototypes, mockups and samples to elicit and define business requirements.
• Craft and own user stories and backlog items for agile sprints.
• Collaborate with product and design teams to suggest improvements and automate flows.
• Utilize OmniStudio tools to rapidly construct omni-channel interactions.
• Participate in daily stand-ups, sprint planning and retrospectives.

Conocimientos

Salesforce Platform

Business process analysis

Stakeholder management

Agile / Scrum

English proficiency

Herramientas

OmniStudio

OmniScript

FlexCards

CPQ

Descripción del empleo

Salesforce is seeking a Senior Solution Consultant for the Global Delivery Centre in Mexico City. You will deliver world-class Salesforce implementations, build strategic client relationships, and educate customers on product capabilities while identifying gaps and driving process improvements.

You will collaborate with product, design and engineering teams to create solutions, prototypes and user stories, while guiding agile delivery and omni-channel strategies across multi-cloud environments.