Salesforce Solution Architect - Sales & Service Cloud

Salesforce, Inc.

Ciudad de México

Hybrid

MXN 1,200,000 - 1,800,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Salesforce is seeking a client-facing Solution Architect to design end-to-end implementations across Sales Cloud and Service Cloud in Mexico City. You will bridge business strategy with technical platform design, partnering with architects and DevOps to ensure secure, scalable solutions with data integrity and AI-enabled capabilities.

You will lead workshops, craft target architectures, and guide migrations while advising on governance, adoption, and ongoing evolution.

Qualifications

8–14 years in CRM and Salesforce consulting.
5+ years in Sales Cloud and/or Service Cloud with at least 2 end-to-end implementations.
3+ years in client-facing advisory roles on enterprise transformation.
Experience running discovery workshops with senior stakeholders.
Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant certifications required.
Executive-level documentation and workshop facilitation is expected.

Responsibilities

Lead client discovery workshops with sales, service, operations, IT, and compliance teams.
Own Sales Cloud and Service Cloud architecture and blueprint, including data model, visibility, and security.
Design Sales Cloud processes: opportunity management, forecasting, quotes, territories.
Design Service Cloud processes: case management, omni-channel, Knowledge, SLAs, Field Service.
Define implementation or migration approach: phase sequencing, data migration, cutover plan, go/no-go criteria.
Advise clients on best practices, governance, and platform evolution strategy.
Contribute to playbooks and accelerators; support pre-sales and solutioning.