Shipping Customer Support

J-K Network Services; Veracruz; Presencial; MXN 59.769 - 83.013; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leave Credits

Company Christmas gift

Company sponsored events

Free parking

Opportunities for promotion

Promotion to permanent employee

HMO

Government Mandated Benefits

13th month pay

Descripción de la vacante

A diversified organization is seeking a Shipping Customer Support representative in Biñan Laguna. This position involves acting as the primary contact for shipping inquiries, providing order updates, and coordinating shipments. Candidates should have at least a Bachelor's degree, though undergraduates are welcome, and training will be provided. The salary ranges from Php 18,000 to Php 25,000, and the role requires on-site attendance.

Formación

• Bachelor's Degree holder of any course, open to undergraduate.
• With or without experience are encouraged to apply.
• Willing to undergo training.

Responsabilidades

• Act as the primary customer contact for shipping-related inquiries.
• Provide order status updates, delivery confirmations, and shipment tracking information.
• Arrange and coordinate domestic and international shipments with carriers.

Conocimientos

Communication skills

Customer service

Problem-solving

Educación

Bachelor's Degree

Descripción del empleo

Client Profile: A diversified organization operating across transportation, urban development, retail, and lifestyle services, focused on delivering safe, reliable, and high-quality experiences. The organization emphasizes sustainability, innovation, and long-term value creation for the communities it serves.

Position: Shipping Customer Support

Industry: Japanese Shipping and Cargo Firm

Work Location: Biñan Laguna

Work Schedule: Fixed Day shift (8am to 5pm only)

Work Setup: Onsite

Salary Range: Php 18,000 - Php 25,000

Benefits

• Leave Credits
• Company Christmas gift
• Company sponsored events
• Free parking
• Opportunities for promotion
• Promotion to permanent employee
• HMO
• Government Mandated Benefits
• 13th month pay

Job Requirements

• Bachelor's Degree holder of any course, open to undergraduate.
• With or without experience are encouraged to apply.
• Willing to undergo training.
• Willing to work using emails and calls with customers.
• Amendable to work onsite.
• Amendable to attend face to face interview.

Job Responsibilities

• Act as the primary customer contact for shipping-related inquiries.
• Provide order status updates, delivery confirmations, and shipment tracking information.
• Arrange and coordinate domestic and international shipments with carriers and freight forwarders.
• Prepare and verify shipping documents such as invoices, packing lists, bills of lading, and customs paperwork.
• Monitor shipment schedules and track deliveries to ensure on-time arrival.
• Resolve shipping issues, delays, damages, or discrepancies with carriers.

Recruitment Process (Face to Face)

1. Initial Interview
2. Final Interview
3. Job Offer