Customer Service Specialist – Automotive & ERP

Flextronics - The Flex Company; Nuevo León; Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex is seeking a Customer Service Representative in Juarez south Campus to communicate with customers and manage inquiries, using ERP and customer portals to deliver high-quality service. You will track KPIs, provide updates, and support cross‑functional teams while ensuring SLA adherence.

Bachelor's degree and automotive experience preferred, with strong English abilities. The role offers competitive benefits and is based on-site at the Juarez campus, with opportunities for growth within the

Formación

• Bachelor’s degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers.
• Knowledge of customer portals and order management processes.
• Advanced conversational English (written and verbal).
• Excellent communication and negotiation skills.

Responsabilidades

• Communicate with customers and handle inquiries across channels.
• Track demand, shipments, inventory and service metrics.
• Provide timely updates and guidance to internal stakeholders.
• Maintain information in ERP systems and customer portals.
• Participate in customer meetings and support cross‑functional teams.

Conocimientos

Problem solving

Customer relationship management

English communication

Negotiation skills

Cross-functional collaboration

Educación

Bachelor's degree in Business

Bachelor's degree in Industrial Engineering

Bachelor's degree in International Business

Herramientas

ERP systems

Customer portals

Order management systems

Descripción del empleo

Flex is seeking a Customer Service Representative in Juarez south Campus to communicate with customers and manage inquiries, using ERP and customer portals to deliver high-quality service. You will track KPIs, provide updates, and support cross‑functional teams while ensuring SLA adherence.

Bachelor's degree and automotive experience preferred, with strong English abilities. The role offers competitive benefits and is based on-site at the Juarez campus, with opportunities for growth within the