Customer Service Representative ( Automotive Experience)

Flex; Ciudad Juárez; Presencial; MXN 133.920 - 200.880; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance.

Christmas Bonus.

Food Coupons.

Saving Fund.

Descripción de la vacante

Flex is seeking a Customer Service Representative for the Juarez south Campus to support automotive customers with inquiries and order management. You will communicate with customers, maintain ERP data, and track KPIs to drive service improvements.

The role requires advanced English, strong communication and negotiation skills, and experience with customer portals. It offers a competitive salary and benefits, with a focus on a fast-paced, cross-functional environment.

Formación

• Bachelor's degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers.
• Knowledge of customer portals and order management processes.
• Strong problem-solving and customer relationship management skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Advanced conversational English (written and verbal).
• Excellent communication and negotiation skills.

Responsabilidades

• Communicate with customers and address inquiries.
• Utilize system applications and resources to provide high-quality services.
• Handle inquiries, resolve problems, and ensure one-call resolution.
• Maintain customer service standards during high-pressure situations.
• Track metrics and drive actions based on KPIs.
• Maintain ERP and customer portal data.
• Generate reports on customer demand, shipments, inventory, and service metrics.
• Participate in customer meetings and provide regular business updates.
• Ensure compliance with customer requirements and SLAs.

Conocimientos

Customer relationship management

Problem solving

Cross-functional collaboration

Advanced English

Communication skills

Negotiation

Educación

Bachelor's degree in Business, Industrial Engineering, International Business, or related field

Herramientas

CRM systems

ERP systems

Customer portals

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Juarez south Campus.

Reporting to the Director Materials, the role involves responsibilities in charge of communicating with customers and deal with customer's inquiries.

Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high‑quality services for all customer needs.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high‑quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Review customer demand and communicate potential risks or constraints to internal stakeholders.
• Maintain accurate information in ERP systems and customer portals.
• Participate in customer meetings and provide regular business updates.
• Ensure compliance with customer‑specific requirements and service level expectations.
• Generate reports related to customer demand, shipments, inventory, and service metrics.

The experience we’re looking to add to our team:

• Bachelor's degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers.
• Knowledge of customer portals and order management processes.
• Strong problem‑solving and customer relationship management skills.
• Ability to work effectively in a fast‑paced, cross‑functional environment.
• Advanced conversational English (written and verbal).
• Excellent communication and negotiation skills.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

GR66

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).