Customer Service Representative

Flex; Región Centro; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Medical and life insurance

Christmas bonus

Food vouchers

Savings Fund

Descripción de la vacante

Flex is seeking a Customer Service Representative in Guadalajara, North Campus, to manage key customer accounts and support SpinCo initiatives post-spin planning. You will coordinate orders, shipments, and invoicing while ensuring top customer satisfaction.

Fluency in English and knowledge of logistics are essential. The role reports to the Customer Service Manager and requires BA/BS or equivalent experience, with intermediate Excel skills.

Formación

• BA/BS or equivalent work experience.
• Knowledge in Shipping and logistics.
• Customer service: Always focused on customer needs.
• English proficiency.
• Intermediate Excel.

Responsabilidades

• Handle inquiries and resolve customer problems with care and efficiency.
• Coordinate orders, RMA, CMA, AR, OTD, and export processes.
• Track customer demand and coordinate with material and production control.
• Maintain customer service standards even in high-volume situations.
• Communicate clearly in English and minimize jargon.

Conocimientos

Customer service

English communication

Problem solving

Educación

BA/BS or equivalent

Herramientas

Excel

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission‑critical applications.

To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara, North Campus.

Reporting to the Customer Service Manager, the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
• Create CMF, MRF and PQR.
• Involve in CFT, Operations and customer meetings.

Experience we are looking for to join our team:

• BA/BS or equivalent work experience.
• Knowledge in Shipping and logistics.
• Customer service: Always focused on customer needs
• English.
• Intermediate Excel.

What you will receive for the great work you do:

• Competitive Salary.
• Medical and life insurance.
• Christmas bonus.
• Food vouchers.
• Savings Fund.

PA91

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).