Automotive Customer Service Specialist

Flextronics - The Flex Company; Michoacán; Presencial; MXN 200.880 - 267.840; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flextronics - The Flex Company is seeking a Customer Service Representative with automotive experience to join the Juarez South Campus. You will handle customer inquiries, resolve issues, and maintain data in ERP systems and portals while delivering high-quality service.

The role requires strong English communication and cross-functional collaboration in a fast-paced environment. The position offers competitive compensation, life and medical insurance, a Christmas bonus, food coupons, and a

Formación

• Bachelor's degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers.
• Knowledge of customer portals and order management processes.
• Strong problem-solving and customer relationship management skills.

Responsabilidades

• Communicate with customers and handle inquiries with high-quality service.
• Maintain and update ERP and customer portal data accurately.
• Track metrics and drive actions based on KPIs and reports.
• Coordinate with internal teams to meet customer obligations.

Conocimientos

Fluent English

Problem solving

Customer relationship management

Communication and negotiation

Educación

Bachelor's degree in Business, Industrial Engineering, International Business, or related field

Herramientas

ERP systems

Customer portals

Descripción del empleo

Flextronics - The Flex Company is seeking a Customer Service Representative with automotive experience to join the Juarez South Campus. You will handle customer inquiries, resolve issues, and maintain data in ERP systems and portals while delivering high-quality service.

The role requires strong English communication and cross-functional collaboration in a fast-paced environment. The position offers competitive compensation, life and medical insurance, a Christmas bonus, food coupons, and a