Customer Service Representative - Part Time

United Airlines; Mérida; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

United Airlines in Mérida, Mexico, is seeking an airport customer service agent to greet travelers, assist with ticketing and baggage, and deliver welcoming, efficient service for international customers in our lobby and at gates.

Ideal candidates are at least 18 years old, with a high school diploma, fluent in English and Spanish, and comfortable with technology. The role requires flexibility in shifts, potential training travel, and legal work authorization in Mexico.

Formación

• High school graduate required.
• Excellent interpersonal and language skills (English and Spanish).
• Comfortable using computers and mobile devices; adaptable to new tech.

Responsabilidades

• Greet and assist customers in airport lobbies and at gates.
• Process tickets, fares, and routing to meet travel needs.
• Provide friendly, professional service to resolve travel issues and ensure memorable experiences.
• Anticipate customer needs while maintaining high safety and attendance standards.
• Work across shifts within a 24/7 operation, including nights, weekends, and holidays.

Conocimientos

Interpersonal skills

Bilingual English/Spanish

Tech savvy

Educación

High school diploma

Bachelor's degree (preferred)

Herramientas

Ticketing systems

Descripción del empleo

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Mexico without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Hold a valid passport and US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience
• Bachelor’s degree