Customer Service Representative (Travel Industry)

Hjbtravels; Cabo San Lucas; Sur place; MXN 516 262 - 774 393; Plein temps

Avantages offerts par ce poste

Training and ongoing support

Flexible work options

Growth opportunities

Supportive team environment

Résumé du poste

A travel services company is seeking a motivated Customer Service Representative to assist clients with travel inquiries and bookings. The role requires strong communication and interpersonal skills while offering the opportunity to grow within the travel industry. Responsibilities include responding to inquiries, providing planning support, and maintaining professional communication. The company provides training, flexible work options, and a supportive team environment.

Qualifications

• Strong communication and interpersonal skills are required.
• Customer service experience is preferred but not mandatory.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.

Responsabilités

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information regarding destinations and policies.
• Maintain clear communication with clients.
• Document interactions and updates as needed.

Connaissances

Strong communication skills

Interpersonal skills

Customer service experience

Time management

Computer skills

Attention to detail

Description du poste

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment