Travel Customer Support Specialist (Flexible Schedule)

Hjbtravels; Ciudad de México; Hybrid; MXN 167,400 - 279,000; Part time

Benefits offered by this job

Flexible scheduling (part time or full time)

Training and ongoing support

Growth opportunities

Job summary

A travel support services company is seeking a Travel Customer Support Specialist to enhance the travel experience for clients. This role involves assisting customers with travel-related inquiries, guiding them through the booking process, and ensuring a positive interaction. Strong communication and customer service skills are essential, and flexibility in scheduling is available. This position offers opportunities for growth within a supportive team environment.

Qualifications

• Detail-oriented with a solution-focused mindset.
• Previous customer service experience preferred but not required.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Maintain clear documentation of customer interactions.

Skills

Strong communication skills

Customer service skills

Time management

Computer and online tools proficiency

Job description

Job Description:

We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)
• Training and ongoing support
• Growth opportunities within the travel industry
• Collaborative and supportive team environment