Customer Service Representative Jr.

Bosch México; Monterrey; Presencial; MXN 280.000 - 360.000; Jornada completa

Descripción de la vacante

Bosch México is hiring for a Customer Service role in Monterrey, Mexico. You will process customer orders accurately and provide timely updates while coordinating with sales and supply chain to resolve issues.

Ensuring order status monitoring and prompt resolution of complaints is essential. Fluency in English and strong communication are required in a fast-paced manufacturing environment.

Formación

• Bachelor's degree or equivalent experience in Business or related field.
• At least 1 year of customer service experience, preferably in manufacturing.
• Proficiency in English and strong communication skills.

Responsabilidades

• Enter and accurately process customer orders through relevant systems.
• Provide timely updates and confirmation to customers regarding their orders.
• Coordinate with sales, supply chain, and back-office teams to resolve issues.
• Monitor order status and manage pending orders effectively.
• Address and resolve customer complaints promptly and professionally.

Conocimientos

Customer service

Communication

Attention to detail

Problem solving

Educación

Bachelor's degree in Business or related field

Descripción del empleo

Job Description

• Enter and accurately process customer orders through the relevant systems.
• Provide timely updates and confirmation to customers regarding their orders.
• Coordinate with sales, supply chain, and back-office teams to resolve any issues.
• Monitor order status and manage pending orders effectively.
• Address and resolve customer complaints promptly and professionally.

Qualifications

• Bachelor’s degree in Business or a related field, or equivalent experience.
• Minimum of 1 year of customer service experience, preferably in a manufacturing environment.
• Proficiency in English and strong communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced environment and effectively prioritize tasks

Additional Information

referencia REF661E