Customer Service Support

Smurfit Westrock Packaging Solutions; Guadalupe; Presencial; MXN 25.000 - 35.000; Jornada completa

Descripción de la vacante

Smurfit Westrock Packaging Solutions is seeking a customer service representative in Guadalupe, Nuevo León, Mexico. The role involves managing customer inquiries through various channels and processing orders effectively.

The ideal candidate should have at least 2 years of customer service experience, a bachelor's degree in a relevant field, and advanced English skills. A detail-oriented mindset and the ability to work in both team and independent settings are keys to success in this position.

Formación

• 2 years of experience in customer service.
• Advanced English (C1).
• Intermediate-advanced skills in Excel.

Responsabilidades

• Handle customer inquiries professionally.
• Place sales orders for direct shipments.
• Track pending orders in the system.
• Manage sales order report.
• Invoicing daily and periodically.

Conocimientos

Customer service experience

Advanced English C1

Intermediate-advanced Excel

Teamwork

Problem-solving skills

Educación

Bachelor’s degree in engineering or related field

Descripción del empleo

You will be responsible for handling customer inquiries in an effective and professional manner. This includes capturing and following up on customer orders, as well as responding to phone calls, emails and chat messages, providing solutions and assistance as needed.

We value empathy and customer focus.

Responsibilities

• Place sales orders for direct shipments.
• Tracking of pending orders in the system.
• Daily and periodic invoicing.
• Review and maintain sales order report.
• Manage the record of stocking agreements.

Requirements

• 2 years of experience in customer service.
• Advanced English C1 or equivalent (Required).
• Intermediate-advanced Excel (Required).
• Bachelor’s degree in engineering or related field (Required).
• Ability to work in a team and independently.
• Detail oriented and problem-solving skills.