Customer Service Representative Jr.

BOSC; Monterrey; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

BOSC in Monterrey is seeking a customer service associate to accurately enter and process customer orders through our systems. You will provide timely updates and confirmations to customers, coordinate with sales, supply chain and back-office teams, and monitor order status to manage pending orders efficiently.

The role requires a Bachelor's degree in Business or related field, at least 1 year of customer service experience (preferably in manufacturing), strong English and communication skills,

Formación

• Bachelor's degree in Business or a related field; or equivalent experience.
• 1 year of customer service experience minimum, preferably in a manufacturing environment.
• Proficiency in English and strong communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced environment and effectively prioritize tasks.

Responsabilidades

• Enter and accurately process customer orders through the relevant systems.
• Provide timely updates and confirmation to customers regarding their orders.
• Coordinate with sales, supply chain, and back-office teams to resolve issues.
• Monitor order status and manage pending orders effectively.
• Address and resolve customer complaints promptly and professionally.

Conocimientos

Customer service

English proficiency

Communication skills

Detail-oriented

Prioritization

Educación

Bachelor's degree in Business or related field

Descripción del empleo

Enter and accurately process customer orders through the relevant systems.

Provide timely updates and confirmation to customers regarding their orders.

Coordinate with sales, supply chain, and back-office teams to resolve any issues.

Monitor order status and manage pending orders effectively.

Address and resolve customer complaints promptly and professionally.

Qualifications

Bachelor’s degree in Business or a related field, or equivalent experience.

Minimum of 1 year of customer service experience, preferably in a manufacturing environment.

Proficiency in English and strong communication skills.

Detail-oriented with excellent problem-solving abilities.

Ability to work in a fast-paced environment and effectively prioritize tasks