Customer Service Representative

Confidential; Monterrey; Presencial; MXN 279.000 - 390.600; Jornada completa

Descripción de la vacante

A global manufacturing company is looking for a Customer Service Representative in Monterrey, Nuevo León. In this role, you will manage customer accounts, ensure satisfaction through effective communication, and coordinate order fulfillment processes. Candidates should have at least a Bachelor's degree in Business and 2+ years of experience in customer service or account management. Proficiency in both Spanish and English is required. This full-time position offers a great opportunity for individuals looking to make an impact.

Formación

• 2+ years of experience in customer service or account management (preferably in manufacturing).
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Attention to detail in managing orders and customer data.

Responsabilidades

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy.
• Monitor inventory levels and coordinate with internal teams.

Conocimientos

Strong communication and interpersonal skills

Organizational and problem-solving skills

Bilingual (Spanish & English)

Proficiency in MS Office

Educación

Bachelor’s Degree in Business Administration or related field

Herramientas

ERP systems (SAP or similar)

Descripción del empleo

Overview

A global manufacturing company is seeking a Customer Service Representative to manage customer accounts, ensure on-time communication, and support order fulfillment processes. This role will be key in building strong client relationships, ensuring customer satisfaction, and coordinating with internal teams to meet business objectives.

Qualifications

• Bachelor’s Degree in Business Administration, International Business, or related field (preferred).
• 2+ years of experience in customer service, account management, or order management (manufacturing or automotive industry preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (SAP or similar).
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Organizational and problem-solving skills with attention to detail.
• Bilingual (Spanish & English) required for customer and internal communication

Key Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy and on-time performance.
• Handle customer inquiries and resolve issues quickly and professionally.
• Monitor inventory levels and coordinate with planning, logistics, and production teams.
• Provide updates on order status, shipping, and delivery schedules.
• Support customer audits, visits, and quality-related communications.
• Maintain accurate customer data and records in ERP systems.
• Prepare reports and analysis to support account performance and KPIs.
• Promote continuous improvement in customer service processes.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources, Strategy/Planning, and Project Management

Industries

• Motor Vehicle Manufacturing, Automation Machinery Manufacturing, and Human Resources Services